Renewals Operations Manager

SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customers demand.
We are seeking a Renewals Operations Manager to support all aspects of the renewal lifecycle. In this role, you will work closely with the Customer Success, Sales, Marketing, IT, and Finance teams to plan, develop, implement, and execute all things renewals. This includes building out processes, streamlining workflows, developing forecasting cadences, and monitoring compliance to the processes. This role requires strong business acumen, a passion for operations, and the ability to constantly deliver data-driven improvements in a fast-moving environment. A successful individual must be customer focused, business savvy, resourceful, and can deal with ambiguity while operating at scale. This is a global role that will support multiple international stakeholders and reports into the Revenue Operations organization.
Responsibilities:

• Act as a trusted advisor to our CCO & Sr. Director of Renewals for everything surrounding renewals.
• Partner with Customer Success, Sales, Marketing, IT, and FP&A teams to enhance and evolve the renewal strategy.
• Engage with Customer Success leadership to create processes and workflows across the renewal lifecycle.
• Liaise with Sales, Customer Success, and Contracts to ensure timely close of renewal.
• Generate reporting that will allow Ops to provide insights on areas the business can improve on.
• Own the auto-renewal component of SailPoint's customer journey.
• Organize, prioritize, and improve the auto-renewal processes to maximize retention and customer experience.
• Develop and continually improve processes as we continue to scale.
• Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts & Sales to ensure quoting, contracts, and subscriptions are all up to date.
• Provide regular and timely communication of program status and progress towards goals.

Qualifications:

• 3+ years of experience in sales, account management, sales operations, or other customer facing positions
• Excellent project management skills, including gathering requirements, documenting use cases, managing expectations, and meeting delivery deadlines
• Deep experience with customer success business operations and data strategy
• Clear communicator with excellent written, verbal, and listening skills
• Natural ability to build relationships effectively across global teams
• Confidence in advocating for best practices
• Excellent critical thinking skills with ability to break down ambiguous problems into concrete, manageable components, think through optimal solutions, and communicate clearly to stakeholders
• Keen insights in data management to build effective, focused reports and dashboards that tell a story
• Knowledge of Salesforce/CPQ is required
• Knowledge of Tableau, & Gainsight is a plus
• Bachelor's degree or global equivalent experience

Location:
Austin preferred but open to US remote candidates
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SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.