The Repair Operations Supervisor oversees laptop repair teams ensuring quality control process development and team management while fostering collaboration and customer service.

Description
The Repair Operations Supervisor is responsible for overseeing a team of laptop repair technicians and support staff ensuring smooth day-to-day operations and high standards of repair quality. This leadership role focuses on directing mentoring and developing technicians to deliver reliable and efficient laptop repair services while fostering a collaborative and customer-focused work environment. Strong team management strategic planning and a commitment to service excellence are essential for success in this position.
What You Will Do:
* Coach and develop laptop repair technicians: Provide guidance training and support to help technicians improve their technical skills and maintain adherence to established repair standards.
* Oversee troubleshooting and repair activities: Supervise the team's problem-solving efforts ensuring complex hardware issues are resolved efficiently and challenging repairs are completed successfully.
* Monitor repair performance: Track and review the quality and timeliness of repairs performed by technicians ensuring consistent delivery of excellent service across all laptop models.
* Develop and implement technical processes: Lead the team in creating and refining procedures that enhance the efficiency and effectiveness of laptop repair operations.
* Manage team projects: Coordinate and prioritize tasks allocate resources and oversee workloads to ensure successful completion of technical projects within deadlines and budget.
* Serve as an escalation point for special requests and exceptions.
* Facilitate cross-team collaboration: Work closely with other groups within CDW to support technical services aligning team efforts with organizational goals and operational requirements.
* Oversee training initiatives for technicians and support staff ensuring the team meets and exceeds key performance indicators (KPIs).
* Travel to Conyers(ATL) GA the first week of employment for training.
What We Expect of You:
* Previous experience managing a team of computer technicians or working in a similar IT supervisory role
* Expertise in diagnosing and resolving complex hardware issues with the ability to support and guide technicians through challenging repairs
* Strong written and verbal communication skills for effective team leadership and collaboration
* Exceptional attention to detail to maintain high repair standards and quality control
* Advanced analytical and problem-solving abilities to address technical and operational challenges
* Excellent time management and organizational skills with the ability to prioritize and delegate tasks effectively among technicians
* Demonstrated ability to lift up to 50 lbs.
* Stand bend lift walk and carry products in any combination for up to 8 hours at a time.
* History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
* Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates noise form conveyors and forklifts. Pay range: $ 81000- $ 92000 depending on experience and skill set. Annual bonus target of 5% subject to terms and conditions of plan. Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials.
* CDW is committed to being an AI-fluent organization
* As a leader you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity encourage responsible AI adoption and foster a culture of continuous learning. You don't need deep technical expertise but you should be comfortable exploring how AI can enhance strategy decision-making and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices while promoting openness to experimentation and shared learning.Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one that's curious adaptive and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust speaking candidly and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. That's why we think of ourselves as coworkers not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack full-lifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape what's next. Together we deliver the full promise of what technology can do.
* Together we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.