Reporting & Systems Analyst, HR Service Now (Remote)

Thank you for considering a career at Bon Secours Mercy Health!

SUMMARY

This position leads functional administration of multiple HR Associate Services applications and is responsible for systems updates. Additionally, the role is responsible for delivering and analyzes important and relevant Associate Services metrics to ensure the highest level of service and quality.

ESSENTIAL JOB FUNCTIONS

• Leads functional administration of multiple HR Associate Services applications (HR ServiceNow, Hyland Onbase, CISCO, etc).
• Leads system update process, including making appropriate recommendations to process owners, leading configuration and testing, and training end users, when appropriate. Partner with our HR information technology partners to push more complex updates into the tool.
• Delivers and analyzes important and relevant Associate Services metrics to ensure the highest level of service and quality.
• Prepare and present findings and provide insights via the metrics through past, present and future behaviors.
• Writes, maintains and supports a variety of reports, simple and complex, to support strategic decision-making.
• Creates and manages various dashboards within related systems.
• Conducts research and analysis regarding trends, patterns, and issues to identify opportunities, solve problems, and make recommendations.
• Works closely with department leadership to fully maximize and enhance the HR applications, via collecting and researching specific business and compliance requirements
• Ensures consistent delivery of established service level agreements through active, ongoing management and resolution.
• Manages the ongoing maintenance and data integrity of existing systems, including all integrations and reports.
• Building and maintaining effective operational relationships with HR Shared Services team, HR Business Partners, Payroll contacts, and other departments as identified.
• Provide End User support via e-mails / support tickets.

QUALIFICATIONS

Minimum Education:

Required - High School Diploma or GED

Preferred- 4 year/ Bachelors Degree

Minimum Years and Type of Experience:

3-5 years general HR operations experience

Other Knowledge, Skills and Abilities Required:

• Strong attention to detail, critical thinking and analysis skills
• Experience working with sensitive HR data and systems
• Experience with reporting and data analysis
• Proficient in Microsoft Excel
• Excellent teamwork, verbal and written communication (including the ability to explain technical concepts in non-technical terms), as well as project and time management skills are essential
• Ability to work effectively with all levels of management, staff, customers, and vendors
• Strong facilitation/consulting skills

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Department:

SS Human Resources - HR Services

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].