RESL Support Lead - 12 Month Secondment

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a RESL Support Lead - 12 Month Secondment based in Canada.

This is a temporary leadership opportunity designed for a professional who thrives in client-focused environments and enjoys supporting operational excellence. In this role, you will help coordinate support activities, facilitate communication between stakeholders, and contribute to delivering a high-quality experience across business operations. The position requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting. You will collaborate with cross-functional teams, support administrative and operational initiatives, and help ensure smooth day-to-day execution of key activities. This opportunity offers valuable exposure to leadership responsibilities, stakeholder engagement, and process coordination within a large and dynamic organization. It is ideal for someone looking to broaden their experience while making a meaningful impact over a 12-month assignment.

• Provide leadership and operational support for day-to-day activities within the assigned business function.
• Coordinate with internal stakeholders to ensure efficient execution of projects, initiatives, and service-related activities.
• Support client and team communications, ensuring timely follow-up and effective information sharing.
• Assist in the preparation of presentations, reports, budgets, and operational documentation.
• Maintain accurate records, files, and business documentation in accordance with organizational standards.
• Monitor service quality and contribute to continuous improvement initiatives that enhance client and employee experiences.
• Collaborate with cross-functional teams to address operational challenges and support business objectives.
• Help identify opportunities to improve processes, workflows, and service delivery effectiveness.

Requirements:

• Experience in customer service, business support, operations coordination, or a related field.
• Strong interpersonal and communication skills with the ability to build effective relationships across teams.
• Excellent listening skills and a customer-focused approach to problem-solving.
• Ability to organize, prioritize, and manage multiple tasks while meeting deadlines.
• Experience preparing reports, presentations, budgets, or business-related documentation.
• Strong attention to detail and ability to maintain accurate records and information.
• Proficiency with common business and productivity tools.
• Ability to work independently while collaborating effectively within a team environment.
• Adaptability and comfort working in a dynamic and evolving workplace.

Benefits:

• Competitive compensation package.
• Opportunity to gain leadership experience through a 12-month secondment assignment.
• Flexible and virtual work environment.
• Access to employee wellbeing resources and support programs.
• Employee recognition initiatives and rewards programs.
• Banking and financial service perks, subject to program eligibility.
• Collaborative and inclusive workplace culture focused on professional growth.
• Access to modern technology and tools that support productivity and innovation.