Revenue Operations Analyst

This position is also available for employment in these areas:
Draper UT, Remote - USA, Remote - Utah
Job Description:
At Pluralsight, our mission is to democratize technology skills throughout the world. We are hiring a Strategy and Data Analyst to help craft, implement and monitor a digital strategy to support our Customer Success customers.
We are looking for an experienced candidate who can quickly become the go-to person for actionable insights and initiative results. This role will play a huge part in supporting our customer success strategy. You will help design, implement and measure the impact of various engagement, retention and expansion initiatives, and serve as a thought-partner to the Customer Success and Sales leaders over these accounts. As such, this role requires a strong mix of analytical and reporting skills, along with business acumen. This is a high-visibility, high-impact role within a high-focus area of our business.
Who you are:

• Passionate about SaaS and fast growth tech
• Proactive in seeking out new solutions and strategies
• Naturally curious, never satisfied with the way things look on the surface.
• Pathologically data-driven, relying on quantitative and qualitative data to guide decisions
• Adaptable to a continually changing environment
• Hyper-collaborative and able to work cross-functionally, always with a bias to action
• Coachable and eager to seek out, as well as, provide feedback
• Experienced with reports & dashboards to improve productivity and efficiency
• Willing to work outside your comfort zone as you're given the opportunity to grow

What you'll own:

• Analysis to extract and aggregate insights tying customer experience to renewal and expansion
• Create reports and dashboards to extract data and analyze performance against key metrics
• Business process improvement through data analysis and testing
• Creation of an escalation process when manual outreach is required to manage accounts
• Presenting findings and analysis to leadership

Experience you'll need:

• BA/BS degree in a discipline such as Business Management, Economics, Statistics, Finance, Computer Science or Engineering
• 1+ years' experience working in business intelligence, analytics, data engineering, or similar
• Advanced Excel skills
• Experience in data analysis using Tableau, Domo, SQL is a plus
• Experience with Salesforce reports & dashboards is preferred
• Some experience managing projects and strong track record of delivering against aggressive timelines
• Excellent communication / listening / presentation skills

Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#LI-LDB
#LI-Remote
#LI-Remote