Revenue Operations Lead - North America

• Serve as a trusted advisor and sales operations lead to field North America sales and sales leadership
• Develop track and manage the forecast process performance analysis metrics/KPIs to drive forecast accuracy.
• Partner with Sales and critical cross-functional teams to execute on annual planning (e.g. sales capacity planning territory planning and management comp plan design quota setting etc.) and revised forecast.
• Lead pipeline performance analysis to ensure quality and to identify areas of concern and best practices. Use this analysis to provide actionable feedback and areas of focus.
• Drive sales analytics data gathering reporting and improvements.
• Implement best-practices and standardization of sales processes keeping repeatability and scalability top of mind.
• Ensure alignment of Sales team with overall company objectives and priorities.
• Use data and qualitative information to drive and optimize our business.
• Structure and evaluate business problems design and implement actionable recommendations and track success metrics.
• Define programs and processes that promote landing new business up-sell and cross-sell opportunities in partnership with Sales Marketing and other functions.
• Help drive the preparation of QBRs and sales leadership presentations.

• 5+ years of experience in Sales Operations or Business Operations
• Demonstrable experience owning territory design quota setting or capacity planning - not just supporting them.
• Track record of building financial or GTM models that were actually used to make decisions at VP or C-level.
• Experience working with a SaaS company with the ability to understand and articulate trends in churn expansion ARR etc. ; high growth startup experience a plus;
• Experience working in multinational organizations a plus

• Experience building dashboards and queries in a BI tool (Tableau CRM is a plus) or not afraid to learn highly proficient in Excel.
• Ability to build a model and explain it: you can construct the forecast accuracy analysis and walk a CRO through it clearly.
• Structured thinker who can translate a complex problem ('our territory design is broken') into a framework a model and a recommendation.
• Comfortable with ambiguity and able to define the right question before answering it.
• High motivation for continuous improvement and ability to drive impact
• Clear concise communicator: your outputs are decision-ready not data dumps.
• Credible in the room with senior stakeholders - you push back with data not just opinion.
• Bachelor's degree in Business Management or Finance concentration a plus

• Market leadership. Nexthink is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category - we are defining it.
• Real executive access. Your accounts are among the world's largest enterprises. You will operate at the highest levels of IT and business leadership.
• Significant earning potential. Your portfolio includes Nexthink's most strategic accounts. The upside is real and tied directly to your ability to grow relationships and deliver value.
• A product that works. Customers choose Nexthink because it solves real problems - reducing IT costs cutting ticket volume improving employee satisfaction and accelerating transformation programs. You will never struggle to show ROI.

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 company-paid holidays and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

What We Do

Nexthink is the global leader in digital employee experience management. Our platform empowers IT teams with real-time visibility analytics and automation to proactively detect and resolve issues across any application device or network—before they affect employees. By shifting IT from reactive problem-solving to continuous optimization Nexthink enables more than 1300 organizations to create productive seamless and satisfying digital workplaces for over 18 million employees worldwide.

Why Work With Us

With over 1200 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds.

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