Job Description
THE BIGGEST NAME IN HOME. THE BOLDEST TEAM IN E-COMMERCE.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries — one of the most recognized home brands in the world. As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America Ashley is in a category unto itself. Our team sits at the intersection of world-class retail and digital innovation driving the e-commerce experience for millions of customers across every platform and touchpoint. If you’ve shopped online for a mattress in the last decade there’s a good chance you’ve already experienced our award-winning Nectar Sleep and DreamCloud. We're a fast-moving highly collaborative team operating at a transformational moment and we're charged with shaping how people discover explore and buy home furnishings. Our expertise spans data science performance marketing product and creative and our work reaches millions of customers every day. It's a rare combination: the energy of a tech company the stability of an industry leader and the opportunity to build something truly significant. If you're energized by transformation collaboration and meaningful impact at scale Ashley Digital is where ambition meets opportunity.
To be considered for this remote opportunity you must reside and be authorized to work within the United States.
Schedule & Availability Requirements:
- Full-time availability across scheduled shifts between 6:00 AM and 9:15 PM PST including weekends.
- Flexibility to work holidays as part of a rotating schedule.
About the Role:
The Sales Associate is responsible for driving revenue growth through high-quality customer-focused sales interactions across inbound channels. This role focuses on guiding customers through the purchasing journey with a consultative approach prioritizing customer satisfaction product fit and long-term brand loyalty. Sitting within the broader Sales organization this role owns the end-to-end customer experience—from initial engagement through purchase and follow-up. Success in this role is defined by strong conversion performance exceptional customer experience and consistent achievement of sales targets.
What You’ll Be Doing:
Inbound Sales & Customer Engagement
- Engage inbound customers via phone email and chat to deliver a high-quality consultative sales experience.
- Conduct discovery conversations to understand customer needs preferences and sleep goals.
- Provide tailored product recommendations aligned to customer needs and lifestyle.
- Guide customers through the full purchasing journey ensuring clarity and confidence in their decisions.
Sales Performance & Revenue Growth
- Consistently meet or exceed individual monthly sales targets and performance metrics.
- Leverage product knowledge and sales techniques to maximize conversion rates.
- Identify and act on upselling and cross-selling opportunities to increase order value.
- Maintain a strong sense of urgency and ownership in every customer interaction.
Customer Experience & Relationship Building
- Deliver a best-in-class customer experience rooted in genuine empathy active listening and professionalism.
- Build trust with customers by acting as a knowledgeable and reliable advisor.
- Ensure every interaction reflects brand values and reinforces customer satisfaction.
Product Expertise
- Develop deep knowledge of product offerings including features benefits and use cases.
- Position products effectively to improve customers’ sleep quality and overall lifestyle.
- Stay informed on product updates and industry trends to enhance credibility and effectiveness.
Collaboration & Continuous Improvement
- Collaborate with team members and leadership to share insights and improve processes.
- Participate in team meetings training sessions and performance reviews.
- Contribute feedback to enhance the overall customer journey and sales strategy.
Skills & Qualifications:
- Strong consultative selling and customer engagement skills.
- Excellent written and verbal communication abilities.
- Results-driven mindset with a focus on achieving and exceeding goals.
- Ability to multitask and manage multiple customer interactions simultaneously.
- High level of adaptability in a fast-paced performance-driven environment.
- Strong attention to detail and organizational skills.
- 1+ year of experience in a high-volume sales environment (retail call center B2C etc.).
- Proven track record of meeting or exceeding sales targets.
- Experience working in a remote or self-managed environment preferred.
- Proficiency with CRM systems chat platforms and sales tools (e.g. Intercom Slack Google Workspace is a plus)
- Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
- Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.
- Experience in DTC e-commerce or startup environments is a plus.
- Experience working with a BPO team is a plus.
What We Offer: (subject to eligibility requirements):
- Remote-first workplace (since 2016!)
- Competitive Pay
- Health Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- Generous PTO
- Wellness benefits
- Online learning resources & trainings
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $18.50- $20.50/hour. We carefully consider a wide range of compensation factors including your background skills qualifications experience geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position please contact us at [email protected]
Ashley Digital is a privately-held company headquartered in Tampa FL with offices in New York City London and Tel Aviv. Learn more at: https://www.residenthome.com
Ashley Digital is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Ashley Digital is proud to be a remote-first company and maintains policies to support our unique flexible work location culture. However there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries if you are hired you may be restricted to working from the state or country in which you currently reside unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire if applicable and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.
#LI-REMOTE
Ashley Digital participates in E-Verify.
Skills Required
- Strong consultative selling and customer engagement skills
- Excellent written and verbal communication abilities
- Results-driven mindset with focus on achieving and exceeding goals
- Ability to multitask and manage multiple customer interactions simultaneously
- High level of adaptability in a fast-paced performance-driven environment
- Strong attention to detail and organizational skills
- 1+ year of experience in a high-volume sales environment (retail call center B2C etc.)
- Proven track record of meeting or exceeding sales targets
- Proficiency with CRM systems chat platforms and sales tools (e.g. Intercom Slack)
- Typing speed of 50+ WPM with ability to manage multiple systems simultaneously
- Experience working in a remote or self-managed environment
- Experience in DTC e-commerce or startup environments
- Experience working with a BPO team
- Demonstrates curiosity and adaptability in adopting new technologies and AI solutions
What the Team is Saying
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Ashley Digital Compensation & Benefits Highlights
How does Resident ensure its pay and bonus plans are competitive?
Ashley Digital takes a market-informed approach to compensation with the goal of offering pay and bonus opportunities that are competitive and aligned to role performance and location.
Compensation practices may include benchmarking against external market data sources such as Radford as well as periodic compensation reviews to assess alignment with market trends and internal equity. Salary adjustments and bonus outcomes are typically informed by a combination of market data individual performance and overall business results.
While compensation programs may evolve over time Ashley Digital continues to maintain a thoughtful and consistent approach that supports both employee experience and business objectives.
Ashley Digital Insights
What We Do
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries — one of the most recognized home brands in the world. As the world's largest manufacturer of home furnishings and the largest furniture store brand in North America Ashley is in a category unto itself. Our team sits at the intersection of world-class retail and digital innovation driving the e-commerce experience for millions of customers across every platform and touchpoint. If you’ve shopped online for a mattress in the last decade there’s a good chance you’ve already experienced our award-winning Nectar Sleep and DreamCloud.We're a fast-moving highly collaborative team operating at a transformational moment and we're charged with shaping how people discover explore and buy home furnishings. Our expertise spans data science performance marketing product and creative and our work reaches millions of customers every day.It's a rare combination: the energy of a tech company the stability of an industry leader and the opportunity to build something truly significant. If you're energized by transformation collaboration and meaningful impact at scale Ashley Digital is where ambition meets opportunity.
Why Work With Us
At Ashley Digital we pride ourselves in our creative innovative and collaborative company culture. We are a Remote-first company in the US and we’ve been doing this WFH thing since we were founded in 2016 (now in 33 states and counting!). We don't underestimate the importance of work/life balance.
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Ashley Digital Offices
Remote Workspace
Employees work remotely.
We are a Remote-first company in the US (now in 33 states and counting!) and in the UK and we have a technology office in Tel Aviv Israel.
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Date Posted
07/12/2026
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