Sales Development Representative

SilkRoad Technology is the world's leader in strategic onboarding for global workforce readiness and transformation. We help organizations prepare their people for change by designing intentional, personalized journeys to increase retention and maximize agility throughout their careers. SilkRoad combines our leading strategic onboarding capabilities with world-class consulting services to deliver highly scalable, personalized experiences that engage employees and drive long-term business performance such as productivity, profitability, growth and agility.
Our Sales team is seeking a Sales Development Representative to generate new leads and contribute to the growth of the sales pipeline via outreach, prospecting and lead qualification. The Sales Development Representative also provides support for the sales team in closing business.
Your contributions to SilkRoad will include:

• Identifying and contacting prospective clients to build the pipeline through a variety of methods including, but not limited to cold calling, emailing, and mass email campaigns. Approximately 60% of time spent will be on the phones prospecting.
• Quickly learning SilkRoad's products and demonstrating appropriate level of knowledge of products and business needs to educate prospective clients on value proposition and generating interest.
• Achieving department standards for activity that includes:
  • Making minimum required number of daily outbound calls that result in quality conversations.
  • Scheduling a minimum number of new quality discovery calls per week.
  • Creating a minimum number of new quality opportunities per week.
• Maintaining accurate prospecting activity and lead qualification information in CRM and providing accurate forecasts and reports including pipeline forecast and territory reports.
• Providing general sales support to sales team through various means, including, but not limited to - scheduling meetings, scheduling demonstrations, and corresponding email follow ups.
• Collaborating with the sales team, marketing team, solution engineers and various other subject matter experts throughout the sales process.
• Successfully managing time to ensure profiling, adding, and updating accounts and contacts daily; consistently following up with prospects while still meeting/exceeding minimum department requirements.

Required Skills

• Excellent relationship-building skills with ability to favorably represent SilkRoad in the marketplace and demonstrate the value of our software and services, while handling rejection professionally.
• Strong organizational and follow through skills with the ability to prioritize and meet strict deadlines.
• Detail oriented with good analytical and problem resolution abilities.
• Able to develop and achieve professional goals with demonstrated desire to compete and succeed.
• Able to develop qualified new leads and new business opportunities.
• Proficient with computer software including Salesforce and MS Office applications, including Word, PowerPoint and Excel.

Required Experience

• High School Diploma or equivalent is required; Bachelor's degree in Sales, Marketing or related field is preferred.
• Previous experience with sales prospecting and/or customer interaction is required. 1 year of account development or inside sales experience for software products and/or services is preferred.
• 1 year of experience in prospecting and sales lead generation is preferred.
• 1 year of experience developing and managing a sales territory and pipeline is preferred.
• Previous experience using a CRM tool preferred. Salesforce.com is strongly preferred and will take precedence over other CRM experience.