Sales Development Representative

IMPORTANT: Please be aware scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information checks or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure please email [email protected] with questions.

Zello is a voice-first communication platform powered by our industry-leading push-to-talk technology to improve collaboration and productivity for desk-less workers. With over 175+ million users we’re the #1 rated push-to-talk app in the world delivering 9 billion (yes with a B) messages a month. 

At Zello our company values are at the heart of what we do everyday. We’re proud to serve the frontline we’re privileged to connect people in times of crisis across the globe and we’re honored to support first responders.

And this is where you come in.

Zello keeps frontline workers connected with fast reliable push-to-talk communication. Thousands of teams sign up to try Zello every month and this role is the human at the front door: you make sure inbound prospects and trial signups get a fast helpful response and a clear path to becoming paying customers. You'll also help build and sharpen the AI workflows that handle this transactional business at scale so the system gets better every week.

• Become the reliable first response for Zello's inbound inquiries and trial signups consistently hitting response-time and conversion targets.

• Measurably improved the AI workflows that handle inbound raising auto-resolution and lead-to-paid conversion versus today's baseline.

• Personally converted high-intent prospects the automation couldn't close using a repeatable follow-up motion others can reuse.

• Built deep product and customer fluency positioning you for your next step in the Revenue org (AE CS implementation or solutions engineering).

• Monitor route and respond to inbound inquiries and trial signups across channels.

• Tune and improve the agentic AI workflows that handle inbound; surface gaps edge cases and failure points.

• Step in directly on high-intent prospects by email and phone to convert them to paid.

• Track conversion and response metrics and flag what's working and where the funnel leaks.

• Partner with Account Executives Customer Success and the team that owns the AI systems to close the loop.

• Build product expertise by working hands-on with Zello and talking to customers every day.

• You chase outcomes — you can point to goals you set and hit whether in work school sports or a side project.

• You respond fast and write clearly; people understand you the first time.

• You learn software quickly and enjoy tinkering with AI and automation tools.

• You spot problems and fix or flag them without waiting to be told.

• You take feedback well and act on it — you want to get better fast.

• You stay organized and calm under a high volume of inbound.

• 0–3 years of experience; recent graduates are encouraged to apply.

• An outbound cold-calling seat — the focus is inbound and trials.

• A platform-engineering role — you tune and improve AI workflows you don't build the underlying system.

• A dead-end seat — it's designed to grow you into AE CS implementation or solutions engineering.

We hire for potential passion for our mission and a knack for solving difficult problems over checking every qualification box. We have competitive pay equity with significant upside and intentionally design our benefits to encourage healthy and well-balanced employees flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
All Zello personnel are required to comply with defined security privacy and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

What We Do

We started as a company that turned phones into walkie-talkies. Today we modernize instant voice communication with our industry-leading push-to-talk technology to help mobile workers meet quickly changing urgent real-world challenges. We have the highest-rated walkie-talkie app with over 8 billion messages sent per month and 170 million users in industries such as transportation retail construction hospitality healthcare and more. We’re proud to serve frontline workers we’re privileged to connect people in times of crisis across the globe and we’re honored to support first responders. As demand for our app continues to rise we’ve evolved from a startup to a scale-up — and we’re still growing rapidly which is where you come in.

Why Work With Us

If you strive to work on technology with purpose technology that actually changes how people communicate and work then come talk to us. We like people who take pride in their work and deliver with consistency and quality. We're collaborative sometimes serious sometimes not but we're all in 110%.

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