Sales Field Coach (East)

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

Revenue Marketing & Enablement is the backbone of the Revenue team, supporting Sales, Partnerships, Customer Onboarding and Customer Success teams.  As a field coach on the revenue enablement team, you will be responsible for coaching and upskilling new and veteran account executives (AEs). Though this position does not report to the Performance Manager directly, you will be working under the guidance and direction of the Performance Manager. The outcome you are driving is equipping our account executives with 1:1 coaching and ultimately getting them to perform. 

You’re the right fit for this role if you have led a successful sales career in SaaS and are now ready to apply those skills to a high-performing sales team. You should be passionate about accelerating revenue, comfortable rolling up your sleeves, thrive on problem-solving, and default to action. And as we go 24,791 mph, you should be comfortable with change.  You are the wrong fit for the role if you aren’t agile, scrappy, don’t live in Salesforce (i.e. opportunity management is done on paper),  uncomfortable with learning new technologies and solutions.

What you get to do every day

• Provide direct 1:1 coaching to AEs and detailed documentation for the leadership team
• Review Gong calls to evaluate AEs talk track and provide feedback
• Certify AEs talk tracks during ramp
• Work closely with Senior Coach to determine where coaching efforts should be placed 
• Work closely with the Senior Coach to provide feedback (what’s missing from onboarding training) and facilitate ongoing training as you identify gaps
• Work with the AE onboarding manager to ensure AE onboarding and coaching handoff is smooth and properly documented.
• Support senior coach by helping gather and evaluate Gong calls and documenting training gaps. Then create sales tools, call libraries and customer facing content that supports the sales cycle.  
• Work closely with sales mentors and RDs/RVPs, making them aware of observations in coaching and how they can help
• Continually seeking out optimization opportunities within our sales and enablement organizations

How you will be measured

• Ultimately, it comes down to the success of the AEs; with an emphasis on newer AEs (i.e. not the veterans)

What you bring to the role

• Agile, scrappy a do–er (not delegator), live in Salesforce (vs. opportunity management on paper), comfortable with new technologies end ever-changing processes 
• Minimum of 10 years of sales experience, including 3 years of coaching experience.
• Background in SaaS sales strongly preferred
• Strong analytical skills with the ability to think critically and independently.
• Self-directed, with experience at designing and rapidly implementing new tools and processes.
• Strong experience in pre-call research, cold-calling, assumptive selling, closing the deal and proactive follow up conversations
• Ability to facilitate group training, reading the response of the room and ability to pivot as needed.
• Outstanding team player with the ability to work and influence people at all levels.
• Excellent communication and presentation skills. An appreciation of how to communicate and embed change with a diverse audience.
• Substantial problem-solving skills with a strategic focus on process mapping, task management, and execution.
• Expert in the use of Google G-Suite, Salesforce, Gong and Outreach.
• Proven track record of getting salespeople to out-perform.

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Read more

Compensation - The on-target earnings (OTE) range target for the role seniority described in this job description is $103,000 - $116,000. Final offer amounts depend on multiple factors including candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Lyra - Enhanced Mental Heath Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; annual wellness stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

About Human Interest: 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’ve raised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures