Sales Manager, Mid-Market Account Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sales Manager, Mid-Market Account Management in United States.

This role is designed for a high-impact sales leader who thrives in fast-paced, high-growth SaaS environments and is passionate about driving customer expansion and retention. You will lead a team of Mid-Market Account Managers responsible for growing revenue within an existing customer base while ensuring strong customer satisfaction and long-term value. The position combines hands-on leadership with strategic execution, requiring the ability to coach, scale, and optimize a data-driven team. You will play a key role in shaping account management practices, forecasting accuracy, and revenue growth strategies. This is a highly cross-functional role, partnering closely with Product, Sales, Customer Success, and Operations teams. You will operate in a dynamic environment where ambiguity, speed, and ownership are essential to success.

• Lead, hire, onboard, and develop a high-performing Mid-Market Account Management team focused on revenue growth and retention
• Manage day-to-day team execution, ensuring consistent customer engagement, pipeline development, and expansion opportunities
• Coach and support Account Managers through 1:1s, performance management, and structured career development
• Implement forecasting processes and ensure accurate revenue and renewal projections across the team
• Drive expansion, upsell, and cross-sell strategies to maximize account value and customer lifetime revenue
• Support team members in customer and internal meetings, providing guidance and escalation support when needed
• Develop and refine account management playbooks, processes, and best practices for scale
• Partner cross-functionally with Product, Engineering, Finance, Customer Success, Marketing, and Sales to align strategies and execution
• Ensure strong product adoption and customer engagement across the mid-market portfolio
• Monitor data quality, opportunity management, and CRM discipline to ensure operational excellence
• Contribute to strategic initiatives that improve tooling, processes, and overall team effectiveness

Requirements:

• 6+ years of experience in Sales, Business Development, Renewals, or Account Management roles
• 2+ years of experience managing a metrics-driven, customer-facing sales or account management team in a high-growth environment
• Proven track record of driving revenue growth through expansion, upsell, and retention strategies
• Strong leadership skills with experience coaching, mentoring, and developing high-performing teams
• Excellent communication and presentation skills across diverse internal and external stakeholders
• Strong analytical and organizational skills with the ability to prioritize in a fast-paced environment
• Experience working cross-functionally with Product and other internal teams to improve customer outcomes
• Strong customer-centric mindset balanced with revenue accountability
• Ability to navigate ambiguity with resilience, structure, and a solution-oriented approach
• Strong understanding of SaaS business models and mid-market customer dynamics
• Comfortable operating in data-driven environments with forecasting and performance metrics

Benefits:

• Competitive total compensation ranging from $235,000 – $300,000 USD (OTE depending on location tier)
• Equity package and performance-based bonus/commission structure
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement plan
• Flexible PTO with at least 10 paid holidays per year
• Parental leave and family support benefits
• Life, disability, and supplemental insurance coverage
• Employee assistance programs and wellness resources
• Global travel coverage and additional lifestyle benefits
• Opportunity to work in a high-growth, AI-driven SaaS environment with strong career progression potential