Job Description
Atlassians can choose where they work - whether in an office from home or a combination of the two. That way Atlassians have more control over supporting their family personal goals and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually as part of being a distributed-first company.
Team Overview
Scaled Sales Associates (SSA) for SMB help customers evaluate buy and expand Atlassian Cloud. You'll manage a high volume of inbound requests and follow established plays to move customers to the right next step. You'll primarily support inbound accounts that sit outside the top 30K SMB customers with a focus on landing new customers expanding existing usage and identifying cross-sell opportunities. You'll own the end to end sales process for all of our products with an emphasis on solution selling.
You'll report to an SMB Scaled Sales Manager in your region. This role is remote and offers flexibility and autonomy while still operating within clear processes and playbooks.
Responsibilities:
- Manage high-volume email inbound requests using established playbooks to deliver net new revenue and prompt high-quality responses.
- Qualify needs and proactively recommend the right products/plans aligning to their goals and objectives via email and video calls.
- Guide customers from the first conversation through purchase; creating quotas contracts and ensuring customer retention.
- Identify upsell and cross-sell opportunities and progress or route them based on defined motions.
- Share relevant resources and capture customer feedback to improve our scaled experience.
- Deliver a consistent experience that builds trust with our SMB customers.
- Be a team player; helping teammates sharing learnings and knowing when to ask for help.
Qualifications:
- 2+ years in an SMB/Growth Account Executive role or customer-facing B2B role (inside sales account management customer success or Sales Development Representative) in a high-volume environment ideally SaaS.
- Experience selling or talking to customers about multiple solutions
- Comfortable managing many customer conversations while maintaining quality and responsiveness.
- Experience meeting KPIs/targets and documenting work in a CRM and related sales tools (Salesforce or similar).
- Strong written and verbal communication and a customer-first team-oriented mindset.
- Nice to have experience with MEDDPIC and BANT
Compensation
At Atlassian we strive to design equitable explainable and competitive compensation programs. To support this goal the baseline of our range is higher than that of the typical market range but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills expertise or experience. In the United States we have three geographic pay zones. For this role our current base pay ranges for new hires in each zone are:
Zone A: $54.08 - $70.61
Zone B: $48.89 - $63.83
Zone C: $45 - $58.75
This role may also be eligible for benefits bonuses commissions and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.
Skills Required
- 2+ years in SMB/Growth Account Executive role or customer-facing B2B role
- Experience selling or talking to customers about multiple solutions
- Comfortable managing many customer conversations while maintaining quality and responsiveness
- Experience meeting KPIs/targets and documenting work in a CRM
- Strong written and verbal communication and a customer-first mindset
- Experience with MEDDPIC and BANT
What the Team is Saying
Atlassian Compensation & Benefits Highlights
How does Atlassian ensure its pay and bonus plans are competitive?
Atlassian approaches compensation through a total rewards strategy that combines salary bonuses equity healthcare benefits flexibility and long-term career development opportunities. The company competes for talent across enterprise software cloud infrastructure AI product development and global technology markets while supporting employees across engineering product sales customer success and operations organizations.
Competitive compensation and equity opportunities: Atlassian offers market-based compensation packages that may include salary annual bonuses commissions and RSUs depending on role and level. Employees frequently reference strong compensation equity participation and competitive pay relative to the broader technology industry. Atlassian is often recognized positively on compensation-related workplace rankings and employee review platforms.
Healthcare and wellness support: Benefits include medical dental and vision coverage mental health resources wellness programs disability insurance life insurance and broader wellbeing support initiatives. Atlassian also emphasizes employee wellness through flexibility mental health resources and work-life balance programs designed to support distributed employees globally.
Retirement and financial wellbeing: Employees receive retirement planning support 401(k) programs with company matching in eligible regions and broader financial wellness resources. Atlassian’s compensation philosophy emphasizes supporting both immediate financial wellbeing and long-term employee growth.
Flexibility and distributed work support: Atlassian’s Team Anywhere model is a major part of its broader employee value proposition. Employees frequently cite remote flexibility work-life balance and distributed work support as meaningful contributors to overall job satisfaction and retention.
Career growth and long-term investment: Compensation is reinforced through internal mobility mentorship leadership development and opportunities to work on highly visible enterprise software and AI initiatives. Employees often describe career development and ownership opportunities as major strengths of the overall Atlassian experience.
Culture and workplace experience: Employees frequently highlight collaborative coworkers approachable managers and transparent leadership communication as important parts of the company’s overall value proposition beyond compensation alone. Atlassian’s culture is often associated with strong employee experience and sustainable work practices.
External signals:
- Compensation Reputation: Employees on Glassdoor and Comparably frequently rate Atlassian’s compensation RSUs and benefits positively relative to peer enterprise software companies.
- Benefits Satisfaction: Comparably reports strong employee satisfaction scores tied to compensation benefits and work-life balance categories.
- Flexibility as Total Rewards Value: Atlassian leaders reported applications per role doubled after implementing Team Anywhere reinforcing flexibility as a major component of the company’s broader employee value proposition.
- Retention and Talent Competitiveness: Atlassian continues competing aggressively for cloud AI and enterprise software talent while expanding investments in AI-powered collaboration and enterprise technologies.
- Equity and Long-Term Incentives: Employees frequently reference equity opportunities and long-term career growth as important parts of the overall compensation experience.
Bottom line: Atlassian supports competitive compensation through a combination of salary bonuses equity benefits flexibility and long-term career growth opportunities tied to enterprise software and AI innovation at global scale.
Atlassian Insights
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira Confluence Trello Loom and Rovo. More than 300000 businesses worldwide rely on Atlassian’s technology including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan track and deliver their biggest ideas together.
Why Work With Us
At Atlassian we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
Gallery
Atlassian Teams
Atlassian Offices
Remote Workspace
Employees work remotely.
Atlassians have flexibility in where they work to support their family personal goals and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations and to reimagine how work gets done.
Similar Jobs
Atlassian
Head of Event Technology
Atlassian
FP&A Deal Desk
Atlassian
Sales Development Representative
Atlassian
Account Executive
Explore More
Date Posted
05/29/2026
Views
0