Scrum Master

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

Primary Functions

• Support the software development teams apply the Scrum framework.
• Plan deliverables and help teams monitor performance.
• Resolve issues that hinder the teams’ work.
• Manage each project’s scope and timeline.
• Coordinate sprints, retrospective meetings and daily stand-ups.
• Coach team members in Agile frameworks.
• Facilitate internal communication and effective collaboration.
• Be the point of contact for external communications (e.g. from customers).
• Work with product owners to handle backlogs and new requests.
• Resolve conflicts and remove obstacles that occur.
• Help teams implement changes effectively.
• Ensure deliverables are up to quality standards at the end of each sprint.
• Guide development teams to higher scrum maturity.
• Help build a productive environment where team members ‘own’ the product and enjoy working on it.
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability for a Project Manager. 
• Comply with the privacy, security and confidentiality policies. 

Prerequisites

• At least 5 years of experience in Agile development including coaching on agile methodologies and tools along with experience working with API/UI, Java based technologies and teams that support frontline experiences.
• Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards and proven leadership experience in achieving successful project outcomes.
• Proven ability to organize and facilitate daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.
• Asks difficult questions, removes impediments, and makes issues and problems visible. 
• Collaborates with the team on possible solutions and escalates as necessary.
• Coaches the development team and stakeholders on how to use Agile/Scrum tools and practices at a pace that is sustainable and comfortable for the team and organization.
• Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.
• Demonstrates awareness of Agile and DevOps technology practices (e.g., Test Driven Development, Continuous Integration).

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.