Seasonal Sr. Specialist Guest Relations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Seasonal Sr. Specialist Guest Relations based in the United States.

The Seasonal Sr. Specialist Guest Relations role focuses on delivering exceptional customer experiences through personalized support and problem-solving.
This position requires strong communication skills, empathy, and the ability to resolve complex customer situations across multiple channels.
You will serve as a trusted point of contact, helping customers find solutions while strengthening loyalty and satisfaction.
The role combines customer advocacy, critical thinking, and technology skills within a fast-paced service environment.
You will collaborate with internal teams to address customer needs, identify trends, and improve overall service experiences.
Working remotely as part of a dedicated guest support team, you will contribute to creating positive and memorable interactions every day.

The Seasonal Sr. Specialist Guest Relations professional is responsible for providing high-quality customer support, resolving complex inquiries, and ensuring every interaction reflects a commitment to service excellence. This role requires adaptability, sound judgment, and the ability to manage customer needs in a dynamic environment.

• Provide exceptional customer support primarily through phone interactions, with additional assistance through chat and email channels as business needs require.
• Listen actively to customer concerns, identify needs, and provide thoughtful solutions that build trust and loyalty.
• Handle escalated customer issues by applying critical thinking, empathy, and problem-solving skills.
• Research customer situations using available resources, systems, and policies to deliver accurate resolutions.
• Document customer interactions thoroughly, including case details, trends, and relevant business insights.
• Collaborate with internal teams and business partners to resolve complex issues efficiently.
• Identify and communicate recurring customer trends, opportunities, and potential improvements to leadership.
• Manage sensitive customer situations that may require additional research, escalation, or partnership with other teams.
• Prepare professional written communications and ensure all customer interactions meet quality standards.
• Maintain performance goals related to productivity, accuracy, and service quality.
• Adapt quickly to changing business priorities while maintaining professionalism and a positive attitude.
• Follow privacy, compliance, and security guidelines when handling customer information and company resources.

Requirements:

The ideal candidate has customer service experience, strong communication abilities, and the technical skills needed to support customers in a remote environment.

• Must reside in Arizona, Minnesota, South Dakota, Texas, or Wisconsin.
• High school diploma or GED required.
• 1–2 years of previous customer service, guest relations, or similar experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Strong verbal and written communication skills, including active listening, negotiation, and decision-making abilities.
• Experience managing escalated customer concerns and finding effective resolutions.
• Professional, friendly, and empathetic communication style with customers, team members, and internal partners.
• Strong problem-solving skills and ability to use multiple information sources to resolve inquiries.
• Comfortable working with multiple systems, technology platforms, and Microsoft Office applications.
• Ability to work independently in a remote environment while maintaining productivity and service standards.
• Access to a quiet, dedicated home workspace free from distractions.
• Reliable hardwired internet connection with minimum bandwidth requirements of 40 Mbps download and 5 Mbps upload.
• Ability to participate in video meetings, training sessions, and team interactions using company-provided equipment.
• Ability to safely lift and carry up to 25 pounds of equipment.

Benefits:

The role provides competitive benefits and support designed to promote employee well-being, professional development, and work-life balance.

• Competitive hourly pay of $18.00/hour.
• Seasonal remote work opportunity.
• Comprehensive benefits options for eligible team members, including medical, vision, dental, and life insurance.
• 401(k) retirement plan.
• Employee discount programs.
• Short-term and long-term disability benefits.
• Paid sick leave, paid holidays, and paid vacation.
• Access to financial, educational, and wellness programs.
• Supportive training program to help employees succeed in the role.
• Opportunity to gain experience with a leading customer service organization.
• Home-based work flexibility with company-provided equipment.
• Collaborative environment focused on customer experience and team support.