Senior Account Manager

Red River is seeking a Senior Account Manager to join our growing team! Red River views account management as an essential role which is directly accountable for client success.

The Senior Account Manager will manage a portfolio of clients within an industry vertical and will be responsible for: 

• Managing the overall relationship with the client, serving as the client advocate within Red River, owning and maintaining client touchpoints, and ensuring client satisfaction
• Understanding the client’s business objectives and working with Red River and client leadership to align services in support of those objectives
• Assuring the successful completion of client onboarding and ongoing delivery of steady-state services
• Managing account financials including forecasting and performance to budget for revenue and profit
•  Implementing a Client Stakeholder plan to strengthen relationships with key client stakeholders
• Informing client of new capabilities and developments within Red River and proposing ideas and solutions that will provide ongoing benefits to the client and improve the services

Requirements

• Executive level presence with experience interacting with C-suite
• Strong communication skills with experience discussing project deadlines, responsibilities and goals with clients
• Organizational and time management skills to stay ahead of regular deadlines and to organize projects, clients’ files and other important tasks
• Problem-solving and critical thinking skills to quickly find creative solutions to any client issues that may arise
• Presentation skills to build strategies and report them clearly and professionally to both clients and employees
• Account management experience to operationalize value creation for Red River clients
• P&L management experience and order to cash management skills
• Proposal development experience

Minimum Education/Certification/Experience Requirements:

• BS Business Administration, Computer Science, Engineering or equivalent experience.
• Previous account management experience in a technical engagement with focus on Data Center, Network, Cloud Computing, Unified Communications, Cyber Security, Database Management.

Preferred Education/Certification/Experience:

• Experience with ServiceNow
• Ability to achieve public trust clearance
• 5 years of management experience
• Knowledge of ITIL framework

Knowledge, Skills and Abilities:

• Proficiency in leading both physical and virtual teams
• Ability to drive strategic direction
• Experience delivering third-party-provided services

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics. 

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.