Senior Account Manager

Position Summary

As a crucial member of the sales team, the Senior Account Manager’s main responsibility is in supporting the sales team to manage and develop client relationships both pre and post sales through the selling of our online market research solutions; providing pricing, feasibility, and consultation for key clients. 

You will be the master of Dynata’s solutions and pricing, and how to apply these to satisfy client needs and fulfill project requirements. Your primary responsibility is to ensure outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness and building relationships, anticipating client needs, and constantly seeking to find creative solutions.

Responsibilities

These include the following, other duties may be assigned at the discretion of management in the context of the role:

• Support Account Directors in all admin aspects of sales and marketing
• Prepare proposals across all product sets including feasibility and pricing, deliver quotes to clients
• Develop knowledge of online research and fieldwork techniques
• Manage small client projects
• Identify and implement new or improved internal procedures and processes
• Liaise closely with the Operations department to assist with the effective delivery of projects
• Undertake administrative tasks
• Ensure sales & financial reporting and analysis are both accurate and up-to-date
• Database management via the CRM system
• Provide assistance to interstate sales teams on an ad-hoc basis

Requirements

• Minimum three years of relevant experience ideally within a sales/consulting environment
• Market Research industry experience or exposure highly regarded but not necessary
• Excellent oral and written communication skills
• Strong numeric ability
• Strong organizational skills with the ability to manage your time effectively
• Attention to detail
• Ability to communicate effective to both internal and external stakeholders
• An understanding of market research communications or experience working within market research
• Proficient on Microsoft Office
• Ability to learn new technology and systems

Additional

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. Dynata is also an affirmative action employer and welcomes and encourages applications from people regardless of age, disability, race, sex, intersex status, gender identity, sexual orientation, and breastfeeding status.

What we can offer

• Flexible working arrangements to suit your lifestyle needs
• Extra annual leave of 5 weeks after 2 years of continuous service
• Wellness perks such as free flu vaccinations, counselling services, health advice etc.
• Career Development with global opportunities
• A culture of appreciation with chances to give and receive appreciation from peers all over the world
• Collaborative and supportive team environment with social events all year round
• Access to development courses and additional training from our internal L&D portal
• GIVE (Get Involved, Volunteer, Engage) day - a day of volunteering to give back to your local community in a cause of your choosing
• Charity matching to support your fundraising efforts
• Sports sponsorship covering all or part of the joining cost including Dynata merchandise so you can rep us proudly during the event
• Education Assistance to enhance your professional and personal growth
• Central and convenient office location within walking distance to public transport
• Diversity and Inclusion initiative where we take strides each day to continue to invest in ensuring our panels and team are diverse and guide clients on ways to be more inclusive in their research.
• Being part of a globally recognised brand leader in Market Research, gaining access to insghts, new technology, and information about the industry and our 5000+ clients