Senior Account Manager SMB

Braze

Senior Account Manager SMB

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San Francisco CA USA

Hybrid

68K-95K Annually

Senior level

Marketing Tech • Mobile • Software

Find your people. Make real impact.

The Role

The Senior Account Manager will manage Braze's growth customers ensuring they maximize value from the technology while achieving upsell and renewal targets. Responsibilities include analyzing product usage collaborating with various teams and maintaining product knowledge.

Summary Generated by Built In

At Braze we have found our people. We’re a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we can’t wait to meet you.

WHAT WE’RE LOOKING FOR

As part of the Braze Account Management Team you will be the commercial owner of a portfolio of Braze’s growth customers ensuring they are maximizing value through the use of our technology. This is an opportunity to bring your skills as a consultant business analyst project manager and sales professional to work with leading brands and expand your knowledge of multi-channel consumer engagement mobile marketing automation APIs and analytics.

The ideal candidate will have at least 3 years experience renewing and expanding existing SaaS solutions contracts to clients in a variety of different verticals where typical deal size ranges from $25k - $500k/year. Ideally your product sales experience focuses on selling email analytics CRM marketing automation and/or content marketing solutions. Prior experience should include collaboration with Customer Success and Marketing/Sales Enablement teams including input into the lead generation process.

WHAT YOU'LL DO

Own the commercial relationship empowering Braze utilization and value resulting in achieving upsell and renewals targets
Acquire and maintain best-in-class product knowledge and industry trends
Proactively analyze customer product usage and identify growth opportunities
Effectively communicate customer feedback to the Braze product team
Cross-department collaboration including but not limited to Success Sales Product Legal and Marketing
Coordinate resources to drive feature adoption
Work with Account Executives and other Success Partners to seamlessly transition clients from pre-sales through onboarding and into ongoing Service usage

WHAT YOU HAVE

Drive intellectual curiosity and a relentless commitment to excellence
Background in SaaS sales for Mobile and/or Marketing Technology
Proven success navigating organizations and the ability to quickly identify decision makers and the decision-making process for Braze’s SMB customer segment
Outstanding verbal written and stand-up presentation skills
Prior experience with Salesforce.com CRM or other CRM used to manage the sales pipeline
Excellent organizational skills and time management abilities
The capacity to handle multiple competing priorities
Proven ability to quickly get up to speed on new cloud apps and tools
An accomplished networker in your daily life through social media and other mediums
Up-to-date on digital trends especially in the mobile web and email space
Intermediate to advanced knowledge of MS Office Suite (Word Excel PowerPoint).

For candidates based in the United States the pay range for this position at the start of employment is expected to be between $68100 and $94600/year with an expected On Target Earnings (OTE) between $136200 and $189100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. In addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Remote #LI-Hybrid #LI-Remote

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical dental vision life and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing learning platforms and a yearly learning stipend
A curated in-office employee experience designed to foster community team connections and innovation
Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative transparent and fun culture recognized as a Great Place to Work®

ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI™ allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report a 2025 America’s Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work® among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S. the UK Australia and Singapore.
The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. We're committed to offering all candidates a fair accessible and inclusive experience – regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Skills Required

At least 3 years experience in SaaS sales
Background in Mobile and/or Marketing Technology
Experience with CRM systems like Salesforce.com
Outstanding verbal and written communication skills
Excellent organizational and time management skills

What the Team is Saying

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The Company

HQ: New York NY

2000 Employees

Year Founded: 2011

What We Do

At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.