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Hiring Remotely in Eden Prairie MN USA
In-Office or Remote
92K-164K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Role
Lead cloud migrations for voice contact center solutions design AI/ML capabilities improve automation and governance and ensure production readiness while collaborating with cross-functional teams.
Summary Generated by Built In
Requisition Number: 2355807
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
Join the Contact Center Voice modernization journey modernizing a mission critical voice channel that supports 300M+ calls annually. You'll help migrate legacy contact center capabilities off on prem platforms and into multi cloud (AWS + Google) solutions-building scalable voice experiences accelerating feature migrations and strengthening reliability and governance for AI enabled customer interactions. If you enjoy solving complex high impact engineering problems with modern cloud stacks (CI/CD microservices automation) and shaping "responsible AI" practices in production this role is for you.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington D.C. area you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91700 to $163700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#optumtechpj
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
Join the Contact Center Voice modernization journey modernizing a mission critical voice channel that supports 300M+ calls annually. You'll help migrate legacy contact center capabilities off on prem platforms and into multi cloud (AWS + Google) solutions-building scalable voice experiences accelerating feature migrations and strengthening reliability and governance for AI enabled customer interactions. If you enjoy solving complex high impact engineering problems with modern cloud stacks (CI/CD microservices automation) and shaping "responsible AI" practices in production this role is for you.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington D.C. area you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Lead cloud migrations of traditional voice contact center capabilities from legacy platforms to Google Dialogflow and Amazon (Connect/Lex) solutions partnering across engineering platform and business teams
- Own solution design and delivery for cloud-based contact center components (voice bot/IVR workflows orchestration/integrations deployment patterns) ensuring production readiness end-to-end
- Rapidly learn and apply new ecosystem patterns to accelerate bot + IVR modernization-adapting to evolving requirements and scaling reusable approaches across workstreams
- Drive cross-functional execution: collaborate with Platform/Steering/CCaaS teams SRE/Operations QA/Perf and business stakeholders to align dependencies and deliver outcomes
- Establish and evolve DevOps best practices for build/release automation observability and environment hygiene using modern CI/CD and source control practices (e.g. GitHub-based workflows)
- Build and enhance automation tooling including the Bot Certification Tool to streamline governance compliance workflows and developer productivity across contact center engineering
- Engineer for reliability scalability and security: design with least-privilege resilient architectures performance considerations and solid operational monitoring for production voice experiences
- Partner with SI vendors and internal teams to define deliverables execute migration plans and ensure value realization through measurable outcomes
- Operationalize "Responsible AI" by supporting a Machine Learning Review Board approval process-embedding governance traceability and risk controls into AI/LLM-enabled solutions
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience building and operating cloud-native solutions with DevOps practices (CI/CD automated testing release management and monitoring) in production environments
- 3+ years of experience delivering digital contact center/channel solutions at scale (Voice Bot Chat Bot or related orchestration/integrations) with production support accountability
- 3+ years of experience implementing AI/ML capabilities including practical exposure to LLM-enabled features (prompting/guardrails evaluation monitoring or governance) in enterprise settings
- 3+ years of hands-on experience with AWS and/or GCP including cloud architecture fundamentals.
- 3+ years of experience building modern applications and services using React and Python/JavaScript/NodeJS including microservices or micro-app patterns
- Demonstrated ability to quantify engineering and operational tradeoffs (cost reliability performance and maintainability) and communicate those decisions to stakeholders
- Proven track record of innovation/optimization in established bot or IVR landscapes-e.g. automation accelerators reusable frameworks or delivery improvements that reduce cycle time or risk
- Proven solid cross-functional collaboration skills including experience working with platform teams product/business partners and SI vendors to deliver outcomes
Preferred Qualifications:
- Direct experience with Amazon Lex / Amazon Connect and/or Google Dialogflow implementations for enterprise voice workflows
- Experience building internal developer platforms/tools (e.g. governance workflows certification pipelines UI-driven tooling)
- Experience supporting large-scale voice modernization programs (migration roadmaps dependency management operational readiness)
- Experience with networking IAM/security controls observability and reliability patterns
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91700 to $163700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#optumtechpj
Skills Required
- 3+ years of experience building and operating cloud-native solutions with DevOps practices in production environments
- 3+ years of experience delivering digital contact center/channel solutions at scale
- 3+ years of experience implementing AI/ML capabilities in enterprise settings
- 3+ years of hands-on experience with AWS and/or GCP
- 3+ years of experience building applications using React and Python/JavaScript/NodeJS
- Demonstrated ability to quantify engineering and operational tradeoffs
- Proven track record of innovation in established bot or IVR landscapes
- Proven solid cross-functional collaboration skills
What the Team is Saying
Optum Compensation & Benefits Highlights
- Leave & Time Off Breadth—PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
- Parental & Family Support—Six weeks of paid parental leave up to two weeks of paid caregiver leave Bright Horizons back‑up care and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
- Wellbeing & Lifestyle Benefits—Company‑paid short‑ and long‑term disability Calm app membership tuition reimbursement commuter and FSA accounts and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
HQ: Eden Prairie MN
160000 Employees
Year Founded: 2011
What We Do
Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models core on‑site (5 days/week) hybrid (4 days/week) and telecommute or fully remote vary by country role and location.
Typical time on-site: Not Specified
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