Senior Analyst Legal Operations

At Commerce our mission is to empower businesses to innovate grow and thrive with our open AI-driven commerce ecosystem. As the parent company of BigCommerce Feedonomics and Makeswift we connect the tools and systems that power growth enabling businesses to unlock the full potential of their data deliver seamless and personalized experiences across every channel and adapt swiftly to an ever-changing market. Simply said we help businesses confidently solve complex commerce challenges so they can build smarter adapt faster and grow on their own terms. If you want to be part of a team of bold builders sharp thinkers and technical trailblazers working together to shape the future of commerce this is the place for you.

Commerce is seeking a strategic business-minded Senior Analyst to serve as the lead for Legal team operations. This role will partner closely with in-house attorneys and Legal leadership to define and drive team goals lead legal operations projects improve intake and workflow management and scale Legal support through systems analytics automation and AI-enabled processes. This role will provide day-to-day direction on legal analyst workflow priorities and execution and will play a central leadership role in improving how legal work is requested routed tracked and delivered across the business.
 

What You'll Do

• Serve as the day-to-day lead for Legal team operations helping coordinate workflow prioritize requests and drive timely high-quality execution across the Legal team.

• Partner with attorneys and Legal leadership to define operationalize and drive Legal team goals strategic priorities and project portfolios.

• Oversee the workflow of other Legal Analysts including defining priorities process preferences and ensuring consistent application of legal operations standards.

• Own legal operations initiatives across intake triage contracting workflow knowledge management and service delivery to improve efficiency consistency and scalability.

• Lead the development and implementation of legal processes playbooks standard operating procedures templates and best practices across the Legal team.

• Act as the primary point of coordination for analyst escalations workflow bottlenecks and operational issues presenting research risk analysis and practical recommendations to attorneys and stakeholders.

• Develop and maintain dashboards metrics and reporting to track Legal team workload turnaround times project progress and operational performance.

• Identify evaluate and implement opportunities to streamline Legal operations through legal technology automation and AI tools including platforms such as OpenAI Gemini and Claude.

• Design and improve legal intake routing and self-service workflows so business stakeholders can access the right legal support more efficiently.

• Monitor and improve data quality process integrity and reporting within Commerce's contract management and related legal systems.

• Develop maintain and organize repositories of legal guidance standard responses training materials and reference resources for use by Legal and cross-functional teams.

• Conduct initial review of contracts against internal legal thresholds standards and playbooks and review negotiate and revise nondisclosure agreements and procurement contracts with attorney support as appropriate.

• Assist attorneys with preparation review negotiation and redlining of other legal documents routine correspondence and ad hoc legal projects.

• Partner cross-functionally with teams such as Sales Procurement GRC Security Finance HR and Product & Engineering to improve legal request management and support business priorities.

• Maintain a strong understanding of the company's operations products market customers and risk profile to support practical commercially aligned legal operations.

• Coach and mentor Legal Analysts and interns on work quality legal operations processes systems and best practices.
   

Who You Are

• Bachelor's degree required.

• 5+ years of relevant experience in legal operations contract management paralegal operations corporate legal support or a similar in-house legal environment.

• Demonstrated experience leading projects coordinating workflows or serving as a functional lead in a fast-paced environment.

• Strong operational mindset with experience improving processes building playbooks and driving execution across multiple stakeholders.

• Experience using or evaluating legal technology workflow tools automation solutions and generative AI tools and platforms to improve efficiency and scale.

• Familiarity with tools such as Salesforce Conga DocuSign contract lifecycle management systems ticketing/workflow tools is preferred.

• Strong analytical and problem-solving skills with excellent attention to detail and sound judgment.

• Excellent written and verbal communication skills with the ability to translate legal and operational issues into clear practical guidance.

• Ability to think ahead anticipate issues and balance competing priorities in a dynamic business environment.

• Takes ownership of work and drives projects through to completion with limited oversight.

• Ability to work in a confidential manner due to access to information of a sensitive nature.

• Excellent time management organizational and prioritization skills; able to shift quickly for urgent matters and escalations.

• SaaS or technology company experience preferred.

• Positive collaborative approach with the ability to work effectively across all levels of the organization.

(Pay Transparency Range - $90813.00 - $136219.00)

At Commerce we believe that celebrating the unique histories perspectives and abilities of every employee makes a difference for our company our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team culture and benefits at https://www.commerce.com/careers/

Commerce along with many other employers has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce we urge you to be extremely cautious and avoid engaging or responding.

What We Do

Commerce (Nasdaq: CMRC) empowers businesses to innovate grow and thrive through an open AI-driven commerce ecosystem. As the parent company of BigCommerce Feedonomics and Makeswift we help brands unlock the full potential of their data connect systems and deliver seamless personalized experiences across every channel. Visit commerce.com or follow us for more. #PoweredByCommerce

Why Work With Us

Ask any employee what makes Commerce unique they will tell you it's the people. The team is full of brilliant dedicated individuals focused on revolutionizing the world of ecommerce. We foster a culture that encourages inclusion of every employee celebrating our individuality and the values that bring us together.

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