Senior Analyst-Business

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst-Business based in Canada.

This role offers the opportunity to support complex business solutions by analyzing requirements, improving processes, and delivering technology-driven outcomes for pension and benefits clients.
You will act as a key connection point between business stakeholders and technical teams, translating client needs into effective system solutions.
The position combines business analysis, client relationship management, quality assurance, and implementation support within a collaborative environment.
You will contribute to improving operational efficiency, ensuring compliance, and enhancing client experiences through thoughtful analysis and problem-solving.
Working with experienced teams, you will help design, configure, test, and optimize solutions that support evolving business needs.
This is an ideal opportunity for a skilled analyst with pension industry expertise who enjoys working closely with clients and technology teams.

• Analyze client requirements, business needs, and data to identify effective solutions and improvements.
• Gather, validate, document, and translate business and system requirements into functional specifications for technical teams.
• Act as a bridge between clients, service providers, and development teams to ensure technology solutions align with business objectives.
• Support the design, modification, and implementation of business processes that improve operational efficiency and client outcomes.
• Manage client relationships by providing ongoing support, communication, status updates, and issue resolution throughout projects.
• Participate in client meetings, requirements gathering sessions, implementation projects, upgrades, and system enhancements.
• Provide client training and guidance to support successful adoption of solutions.
• Analyze pension plan requirements, system modifications, enhancements, and defect corrections while proposing practical solutions.
• Prepare documentation including specifications, release notes, delivery materials, and project-related updates.
• Configure client and plan rules within applicable systems while ensuring accuracy and compliance.
• Develop and execute quality assurance activities, including test plans, defect tracking, system validation, and compliance checks.
• Support process improvements, accurate reporting, and timely tracking of project and client-related activities.

Requirements:

• 5-7 years of experience in Canadian pension or benefits administration, including Defined Benefit and/or Defined Contribution pension plans.
• 5-7 years of experience in systems analysis, business analysis, or related technology-focused roles.
• University degree or equivalent combination of education and professional experience.
• Strong knowledge of pension plan administration, retirement programs, or related industry practices.
• Business Analyst certification or relevant pension-related designation such as PPAC or CEBS is considered an asset.
• Experience working with software systems, application development teams, and technology implementations.
• Strong client relationship management skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Excellent written and verbal communication, facilitation, presentation, and negotiation skills.
• Advanced analytical, organizational, and problem-solving abilities with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and perform effectively in a changing environment.
• Proactive, adaptable, and self-motivated with a strong sense of accountability and ownership.
• Ability to collaborate effectively while demonstrating leadership, initiative, and commitment to delivering high-quality solutions.
• Willingness to travel as required.

Benefits:

• Fully remote work opportunity available across Canada.
• Competitive compensation and benefits package.
• Opportunity to work on meaningful technology solutions supporting public sector and community-focused organizations.
• Collaborative environment combining business expertise, technology, and client-focused innovation.
• Professional growth opportunities through exposure to complex projects and industry challenges.
• Opportunity to develop expertise in pension technology, business analysis, and client solution delivery.
• Supportive workplace culture focused on quality, accountability, and teamwork.