Design develop and deliver instructor-led virtual and eLearning solutions; facilitate trainings; perform needs analysis; apply AI and emerging technologies; maintain knowledge content; partner with stakeholders to measure and improve learning outcomes.

Job Requisition ID: 94209
Location Designation: Hybrid - 3 days per week
** Qualified candidates must be able to commute to either the Cleveland Service Center or the New York Home Office at least once per week. The ideal candidate will reside within 50 miles of one of these locations. **
Role Overview:
We are seeking a highly skilled Learning & Development professional to join our team as a Senior Associate (PF3). This role is responsible for delivering impactful learning experiences and designing modern training solutions that drive measurable performance outcomes.
The ideal candidate will demonstrate strong expertise in facilitation instructional design and learning technology with the ability to create engaging interactive learning experiences across in-person virtual and digital environments. This role also plays a key part in advancing learning through the use of innovative tools including AI-enabled solutions hands on labs and ensuring the integrity and effectiveness of knowledge content.
What You'll Do:
Facilitation & Delivery
• Facilitate engaging in-person and virtual training programs for diverse audiences
• Deliver complex topics in a clear structured and learner-focused manner
• Foster an interactive learning environment that promotes participation and knowledge retention
• Design and maintain instructional facilitator guidebooks
• Provide post-training support and reinforcement to support application of learning
Learning Design & Development
• Design and develop instructor-led virtual and eLearning solutions aligned to business needs
• Conduct needs analysis to identify performance gaps and recommend appropriate learning strategies
• Develop interactive learner-centered content using a variety of instructional methods
• Evaluate training effectiveness and continuously improve learning solutions
Innovation & Learning Technology
• Apply AI and emerging technologies to enhance learning experiences and increase engagement
• Explore and implement new approaches to improve interactivity and learner outcomes
• Stay current on industry trends and incorporate best practices into learning solutions
Knowledge Management
• Create update and maintain knowledge articles job aids and performance support materials
• Ensure content is accurate accessible and aligned with business processes
• Partner with stakeholders to capture organize and improve knowledge content
• Support the adoption and continuous improvement of knowledge platforms
Collaboration & Partnership
• Partner with business leaders and subject matter experts to develop effective learning solutions
• Provide recommendations on learning approaches based on identified needs
• Contribute to strategic initiatives and cross-functional projects
What You'll Bring:
• Bachelor's degree preferred
• Must be FINRA licensed with a Series 6 or 7
• Minimum of 3 years of experience in learning & development training delivery or instructional design
• Strong facilitation skills in both in-person and virtual environments
• Experience designing eLearning using tools such as Sana Colossyan or similar
• Knowledge of adult learning principles and instructional design methodologies
• Experience in knowledge management or content development
• Strong written and verbal communication skills
• Ability to quickly learn and apply new technologies including AI-enabled tools
• Familiarity with learning evaluation methods and performance measurement
• Experience working across multiple business lines or complex fast paced environments
Additional Information
This role offers the opportunity to contribute to a forward-thinking learning organization focused on delivering engaging high-impact and innovative learning experiences that support employee performance and business success.
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Job Level: LEVELPF3
Pay Transparency
Salary Range: $73000-$104000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary bonus. In addition to base salary employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. We're proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 94209
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