Manage and support enterprise DNS DHCP IPAM and load balancing infrastructure across on-prem cloud and data centers. Troubleshoot Tier 2/3 incidents perform upgrades and security hardening implement automation follow ITIL change processes and collaborate with Network Cloud Application and Security teams to ensure high availability compliance and disaster recovery readiness.

Location Designation: Hybrid - 3 days per quarter
Role Overview
The Network Engineer - Core Network Services is responsible for the administration maintenance and support of the organization's DNS DHCP IPAM (DDI) and load balancing infrastructure. This role ensures reliable and secure network service delivery across enterprise cloud and data center environments.
The ideal candidate has hands-on experience managing DDI platforms (e.g. Infoblox BlueCat) load balancers (F5 Citrix ADC or AWS ALB/NLB) and core IP networking components. This role is part of a team that ensures high availability performance and compliance for foundational network services used across all business applications and systems.
What You'll Do:
Core Network Operations• Administer and maintain enterprise DNS DHCP and IPAM (DDI) infrastructure ensuring consistent availability accuracy and performance.• Manage and support load balancing solutions (e.g. F5 BIG-IP Citrix ADC or AWS ALB/NLB) for on-prem and cloud applications.• Configure and maintain virtual servers pools SSL certificates health monitors and traffic policies on load balancers.• Monitor system health and respond to alerts performance issues or service disruptions.• Support zone management record updates and IP address provisioning according to established change procedures.• Ensure proper integration and synchronization between DNS DHCP and IPAM systems.
Incident Change & Problem Management• Serve as a Tier 2/3 escalation point for DNS DHCP and load balancing incidents.• Troubleshoot name resolution IP allocation or traffic flow issues using tools like Wireshark nslookup dig tcpdump or vendor diagnostics.• Participate in root cause analysis (RCA) and implement corrective actions for recurring network service issues.• Follow ITIL-aligned change management processes to plan and execute configuration changes upgrades and patches with minimal downtime.
Maintenance & Security• Perform system upgrades patches and configuration backups for DDI and load balancing platforms.• Implement and maintain security best practices including DNSSEC ACLs SSL/TLS certificate management and traffic encryption.• Partner with Security teams to address vulnerabilities maintain compliance and support incident response activities.• Maintain and audit network service configurations to ensure accuracy standardization and alignment with enterprise architecture.
Collaboration & Documentation• Work closely with Network Engineering Cloud and Application teams to support new deployments migrations and network designs.• Assist application owners with load balancer configurations health checks and performance optimization.• Maintain detailed documentation of DNS zones DHCP scopes IP allocations load balancer configurations and operational runbooks.• Participate in disaster recovery testing and contribute to business continuity planning for network services.
Continuous Improvement• Identify opportunities to automate DDI and load balancing operations using APIs Python PowerShell or Ansible.• Proactively monitor trends and recommend improvements for performance scalability and manageability.• Evaluate and test emerging technologies and upgrades to enhance reliability and agility.
What You'll Bring:

• Bachelor's degree in Information Technology Computer Science or related field (or equivalent work experience).

• 3-5 years of experience in enterprise network administration or operations.

• Hands-on experience with DNS DHCP and IPAM (DDI) solutions such as Infoblox BlueCat or Windows Server DDI.

• Proficiency in managing load balancer platforms such as F5 BIG-IP Citrix ADC (NetScaler) or AWS/GCP load balancing services.

• Solid understanding of TCP/IP networking routing subnetting VLANs and network security fundamentals.

• Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools.

• Familiarity with change management and ITSM processes (e.g. ServiceNow Remedy).

Preferred

• Experience with automation and scripting using Python REST APIs or Ansible for DDI or load balancing tasks.

• Understanding of DNS security (DNSSEC RPZ DoT/DoH) and SSL/TLS certificate management.

• Experience with cloud networking (AWS Azure GCP) and hybrid environments.

• Vendor certifications such as F5 Certified Administrator (CA) Infoblox Core DDI Professional CCNA/CCNP or CompTIA Network+.

• Experience supporting high-availability network architectures in large enterprises or financial services organizations.

Key Competencies

• Operational Excellence: Ensures network services remain stable secure and highly available.

• Technical Expertise: Deep understanding of DDI and load balancing technologies.

• Analytical Thinking: Quickly isolates and resolves service-impacting issues.

• Collaboration: Works effectively with cross-functional teams across Infrastructure Security and Cloud.

• Process Discipline: Follows structured change incident and documentation procedures.

• Innovation: Leverages automation and modern tools to improve efficiency.

Success Indicators

• Consistent uptime and reliability of DNS DHCP and load balancing services.

• Timely and accurate completion of change requests and provisioning activities.

• Measurable reduction in recurring incidents and configuration errors.

• High satisfaction ratings from internal IT and business stakeholders.

• Demonstrated improvements in automation scalability and performance.

Pay Transparency
Salary Range: $111500-$159000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary bonus. In addition to base salary employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking collaborative problem-solving and purpose-driven innovation. Here you'll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive what's next and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. We're proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of www.NewYorkLife.com.
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Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93842
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