Senior Client Partner

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Partner based in Canada.

This role offers the opportunity to manage and expand strategic enterprise relationships within a rapidly evolving technology environment.
You will act as a trusted advisor to senior customer stakeholders, helping organizations maximize the value of advanced AI-powered solutions.
The position combines account strategy, commercial ownership, customer advocacy, and cross-functional leadership.
You will drive retention, expansion, and revenue growth by developing deep partnerships with enterprise clients.
This is an ideal opportunity for a customer-focused sales leader who excels in consultative selling and complex business environments.
You will collaborate with global teams to deliver measurable customer outcomes and long-term business value.
The role provides significant ownership, visibility, and impact within a high-growth organization focused on digital transformation.

• Own the overall commercial strategy and relationship management for a portfolio of strategic enterprise accounts.
• Develop and execute account plans focused on customer retention, revenue growth, expansion opportunities, and long-term partnerships.
• Build trusted relationships with executive stakeholders across sales, marketing, IT, customer experience, and contact center functions.
• Identify and drive upsell and cross-sell opportunities by understanding customer priorities, business challenges, and evolving technology needs.
• Develop a deep understanding of customer organizations, strategic goals, industry landscape, and competitive positioning.
• Consistently achieve or exceed revenue growth, renewal, retention, and expansion objectives.
• Lead executive business reviews and strategic conversations that demonstrate measurable business value and solution impact.
• Create compelling value propositions and business cases connecting technology capabilities to customer goals such as efficiency, revenue growth, and improved customer experiences.
• Own renewal strategies, commercial negotiations, and account planning processes from early preparation through successful completion.
• Partner with Customer Success, Legal, Finance, Product, Marketing, and other internal teams to deliver exceptional customer outcomes.
• Act as the voice of the customer internally by sharing insights, feedback, and strategic priorities with relevant teams.
• Maintain accurate forecasting, CRM discipline, pipeline visibility, and account risk management.
• Coordinate cross-functional teams to ensure alignment between customer objectives and business solutions.
• Build strong relationships with regional and strategic partners to support customer growth and value creation.

Requirements

• 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships.
• Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.
• Experience managing large enterprise customers with multiple stakeholders, business units, and geographic locations.
• Demonstrated success in consultative, value-based selling and developing strategic business cases for executive audiences.
• Experience working in SaaS, B2B technology, digital transformation, customer experience, contact center, e-commerce, or related industries.
• Strong understanding of AI, automation, customer engagement platforms, and digital transformation technologies.
• Ability to translate complex technology solutions into clear business value and measurable outcomes.
• Experience managing complex commercial cycles, renewals, negotiations, and multi-stakeholder decision processes.
• Strong CRM, forecasting, pipeline management, and account planning skills.
• Experience using MEDDPICC or similar qualification and sales methodologies is preferred.
• Excellent executive communication, presentation, and relationship-building skills.
• Customer-focused mindset with the ability to build trusted partnerships and deliver measurable value.
• Commercially driven approach with strong ability to identify growth opportunities.
• Strategic and consultative problem-solving skills with the ability to influence senior stakeholders.
• Ability to operate independently, take ownership, and thrive in a fast-paced environment.
• Strong collaboration skills with experience leading cross-functional teams without direct authority.

Benefits

• Fully remote work environment in Canada.
• Competitive compensation package.
• Health and wellbeing support, including access to confidential employee assistance programs.
• Life insurance and salary continuation coverage.
• Health insurance benefits with coverage extending to eligible family members.
• Generous parental leave policy.
• Additional paid wellness and personal care days.
• Employee Stock Participation Program with opportunities to share in company growth.
• Professional development support, learning programs, and growth opportunities.
• Flexible workplace culture focused on autonomy, inclusion, and work-life balance.
• Opportunity to work with innovative AI and digital transformation technologies.
• Collaborative environment that values diverse perspectives and employee success.