Senior Client Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Client Success Manager based in Canada.

This role offers the opportunity to become a trusted strategic partner for high-value clients within a fast-growing digital marketing environment.
You will manage complex client relationships and oversee impactful creator marketing programs from strategy through execution.
The position combines account leadership, operational excellence, and growth-focused client advisory.
You will work closely with enterprise customers to understand their objectives, solve challenges, and deliver measurable business outcomes.
Collaborating with cross-functional teams, you will help shape customer experiences and improve processes at scale.
This is an ideal opportunity for a client-focused professional who thrives in a dynamic, innovative, and relationship-driven environment.

The Senior Client Success Manager will own strategic client relationships, ensuring successful campaign delivery, strong retention, and long-term account growth. The role requires a balance of operational execution, strategic consulting, and commercial partnership to maximize client value.

• Manage and execute complex creator marketing campaigns for enterprise-level accounts, including campaign planning, creator selection, contracts, content scheduling, performance tracking, and post-campaign analysis.
• Act as a trusted advisor to key client stakeholders, understanding their business objectives, marketing priorities, challenges, and opportunities for improvement.
• Build strong relationships with senior client contacts and support account retention, satisfaction, and expansion initiatives.
• Partner with sales teams to identify and pursue upsell and growth opportunities within existing accounts.
• Own client experience metrics by maintaining responsiveness, professionalism, and accountability throughout all interactions.
• Provide data-driven recommendations and insights to improve campaign performance, customer outcomes, and strategic decision-making.
• Maintain accurate account records, campaign details, and opportunity tracking within internal systems.
• Collaborate with Product, Analytics, Strategy, Media, and other internal teams to resolve issues, improve workflows, and enhance the overall customer experience.
• Identify operational improvements, knowledge gaps, and scalable processes that strengthen client success operations.
• Manage multiple high-priority projects simultaneously while maintaining quality, timelines, and client satisfaction.

Requirements:

The ideal candidate brings strong experience in client success, account management, and digital marketing, with the ability to manage enterprise relationships and deliver measurable results.

• 5+ years of experience in a client-facing role, preferably managing key accounts, enterprise customers, or strategic partnerships.
• Proven experience owning commercial objectives such as retention, account growth, upselling, or revenue expansion.
• Background in digital marketing, creator marketing, influencer marketing, social media, agency environments, or related technology platforms.
• Strong ability to communicate with senior stakeholders and confidently advise clients from marketing specialists to executive-level contacts.
• Experience managing complex projects with multiple stakeholders, deadlines, and business priorities.
• Data-driven mindset with the ability to analyze performance insights and translate findings into actionable recommendations.
• Exceptional organization skills with strong attention to detail and the ability to manage multiple accounts simultaneously.
• Strong problem-solving abilities with a proactive and solutions-oriented approach.
• Excellent written and verbal communication skills, with the ability to build trust and influence decisions.
• Collaborative mindset with a willingness to share knowledge, support teammates, and contribute to continuous improvement.
• Growth-oriented attitude with a commitment to learning and professional development.

Benefits:

• Competitive base salary ranging from $90,000 to $100,000 CAD, with additional compensation opportunities depending on role and location.
• Flexible vacation policy and a focus on employee well-being.
• Comprehensive health, dental, and vision benefits.
• RRSP/401K matching programs.
• Flexible remote work environment with opportunities for team gatherings and working hubs.
• Learning and development budget to support career growth.
• Opportunities for meaningful career progression within a fast-growing organization.
• Team events, offsites, and opportunities to connect with colleagues remotely and in person.
• Inclusive workplace culture focused on collaboration, innovation, and empowerment.