Senior Customer Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Architect based in Canada.

This role sits at the intersection of solutions architecture, customer success, and AI-driven product adoption, supporting enterprise customers as they implement and scale advanced data and marketing solutions. You will lead complex technical onboarding and long-term account relationships, helping customers deploy cloud-based data systems and activate AI-powered marketing capabilities. The position requires a strong blend of hands-on technical execution, strategic thinking, and customer-facing communication. You will act as the primary technical partner for enterprise accounts, guiding implementation, optimization, and expansion across the full customer lifecycle. Working in a fast-moving, AI-native environment, you will also help shape automation workflows and internal tools that improve team efficiency. This is a high-impact role where technical depth directly translates into measurable customer outcomes and business growth.

• Lead end-to-end onboarding and implementation of enterprise customers, from technical discovery to go-live and value realization
• Own technical architecture across cloud data platforms (BigQuery, Snowflake, Redshift, Databricks) and integration workflows
• Manage long-term customer relationships as the primary technical point of contact, driving adoption and expansion
• Deliver executive-level QBRs/EBRs translating technical outcomes into clear business impact and growth opportunities
• Troubleshoot complex data, pipeline, and integration issues across customer environments with urgency and precision
• Build internal tools and automation (including AI-driven workflows) to improve customer success operations and scalability
• Develop repeatable playbooks, documentation, and best practices to optimize onboarding and delivery processes

Requirements:

• 3–5 years of experience in solutions architecture, technical customer success, implementation engineering, or similar client-facing technical roles
• Strong SQL skills with hands-on experience in cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks)
• Experience managing complex technical projects involving multiple stakeholders from kickoff to delivery
• Solid understanding of cloud platforms (AWS, GCP, or Azure) and data pipelines (ETL, reverse ETL, event streaming, data modeling)
• Strong communication skills with ability to simplify technical concepts for both technical and executive audiences
• Hands-on experience using LLMs and AI tools (GPT, Claude, Gemini) for automation, analysis, or structured workflows
• Ability to design or support AI-powered automations using APIs, Python, or no-code tools (Zapier, n8n, etc.)
• Strong problem-solving mindset with the ability to evaluate AI outputs for accuracy and reliability
• Experience in martech, CDPs, or marketing activation platforms is a strong asset

Benefits:

• Competitive compensation package with equity participation
• Remote-first work environment across North America
• Flexible working style with autonomy and goal-based delivery
• Comprehensive health, dental, vision, life, and disability coverage (for Canadian employees and dependents)
• RRSP/401(k) program with company matching
• Annual home office stipend and flexible PTO policy
• Monthly company-wide recharge days to support work-life balance
• Career growth opportunities, hackathons, and professional development support
• Exposure to leading enterprise brands and high-impact AI-driven projects