Job Description
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.
Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.
As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
Collectors is seeking a Senior Customer Relations Training Specialist to join the PSA Customer Relations team and assist the team with training-related needs. This includes the ability to organize plan document and execute training sessions for all employees. You will work with people from various departments within Collectors; from Operations to Customer Relations assist the Customer Relations team members that may need training or retraining. You will provide education and preparation for both existing and new staff and work directly with management to maintain consistency of the training content.
This position will report to the Sr. Customer Relations Manager and work onsite at our Santa Ana CA corporate headquarters.
Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.
What You’ll Do:
Assist training in all key areas of the Customer Relations department that may have training needs. Training will be delivered to new hires temporary employees and existing employees in Customer Relations.
Focus on building annual programs and preparing teaching plans for all employees.
Support with onboarding and training new hires and temporary employees for Customer Relations.
Communicate with team members fellow trainers technical writers and the Training Manager to ensure all needs are met.
Anticipate and identify future training needs and create a curriculum with the Customer Relations Supevisor’s guidance to facilitate training.
Improve policies procedures and processes through the identification of opportunities for improvement from defined issues considering current procedures; recommend and implement optimal solutions; measure observed improvements draft documents and reports within Customer Relations.
Who You Are:
B.S. or B.A. preferred
2-4+ years of experience in a training environment required.
Fluent in English with the ability to read and comprehend instructions correspondence and memos; ability to effectively present information in one-on-one and group situations to other employees of the organization at multiple levels of employment/management.
Attendance must be reliable and you must be flexible to occasionally cater to later shifts.
Strong computer skills (Gmail Google Drive Google Slides etc.).
Proven work experience training others.
Proven experience in designing training events in a corporate setting including technical writing skills (writing manuals).
Familiarity with traditional and modern training methods (mentoring coaching on-the-job or in-classroom training e-learning workshops simulations etc.)
Strong planning problem-solving and project management skills.
Ability to stay organized and be detail-oriented.
Ability to present complex information to a variety of audiences.
Excellent written and verbal skills good interpersonal skills conflict resolution and time management skills.
Physical Requirements:
Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms signals and verbal instructions.
Lifting and Carrying: Ability to lift carry and move materials up to 40 pounds.
Phone Answering: Talking on the phone and texting may be required as well as manual dexterity to operate a computer and phone system efficiently.
Hourly Rate:
The reasonable estimated hourly rate for this position is $28. Actual compensation varies based on a variety of non-discriminatory factors including location job level prior experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision
Additional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities
Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to [email protected].
We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need please email [email protected].
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.
If you are based in California you can read information for California residents here.
Top Skills
What the Team is Saying
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What We Do
Collectors has multiple business lines that grade authenticate and sell millions of high-value record-setting collectibles. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator and Card Ladder) coins (Professional Coin Grading Services) video games (Wata) event tickets autographs and memorabilia and with your help we can continue to grow rapidly. Our goal is to make the joy of collecting accessible to everyone - collectors looking to complete their set inventors looking to maximize the value of their collection and anyone who’s looking to preserve a game card or coin that reminds them of fond memories in their lives. We’re entering an exciting new stage of growth as a result of our acquisition in 2021 led by entrepreneur and sports card collector Nat Turner D1 Capital Partners L.P. and Cohen Private Ventures in addition to renowned athletes and collectors. We’re investing in scalable modern infrastructure to support the maturation of the industry increasing value of collectibles and demand for our services. Help us build a tech-enabled business for collectors. Our services span collectible coins trading cards video games event tickets autographs and memorabilia through our subsidiaries which include Professional Sports Authenticators (PSA) Professional Coin Grading Services (PCGS) Wata Certified Coin Exchange (CCE) Collectors Corner Set Registry Collectors.com and the Long Beach Expo collectibles trade show. Since our founding in 1986 we have graded and authenticated more than 80 million items. We employ over 1000 people across our Santa Ana CA headquarters New Jersey Seattle Hong Kong Paris Shanghai and Tokyo.
Why Work With Us
Collectors has long been the global leader in third-party authentication grading and valuation services for collectibles. This gives us the chance to disrupt the industry by applying technological advances to our services. We strive to be the most innovative organization in collectibles building an ecosystem that celebrates the joy of collecting
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Collectors Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
04/08/2026
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