Senior Customer Success Manager, Enterprise

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager, Enterprise in United States.

This role sits at the heart of strategic enterprise relationships, partnering with large, high-impact customers in the trades and home services industry. You will act as a trusted advisor to senior stakeholders, helping organizations unlock the full value of their platform investment through adoption, optimization, and long-term strategic alignment. The position combines relationship management, data-driven consulting, and commercial impact, with direct influence on retention and expansion outcomes. You will work closely with complex enterprise accounts, translating business goals into actionable product strategies. In a fast-paced and customer-obsessed environment, you will play a key role in shaping client success and driving measurable business growth. This is an opportunity to operate at the intersection of technology, strategy, and real-world operational transformation.

• Manage a portfolio of approximately 40 enterprise customers, ensuring strong engagement, adoption, and long-term value realization across complex accounts.
• Develop and maintain executive-level relationships, including C-suite stakeholders, acting as a trusted strategic advisor.
• Drive product adoption by aligning customer business goals with platform capabilities and coaching clients on best practices.
• Analyze customer data, usage trends, and performance metrics to identify insights and deliver executive business reviews demonstrating ROI and growth opportunities.
• Proactively identify and resolve customer challenges, mitigating churn risk and executing retention and expansion strategies.
• Identify upsell and cross-sell opportunities through structured account segmentation and growth planning.
• Collaborate with internal teams and contribute to knowledge sharing, serving as a mentor and subject matter expert within the organization.

Requirements

• 4+ years of experience in Customer Success, Account Management, Project Management, or similar client-facing roles in B2B SaaS or technology environments.
• Proven ability to manage complex enterprise accounts with high revenue impact and multiple stakeholders.
• Strong data literacy with experience using KPIs and usage analytics to drive customer outcomes and business decisions.
• Excellent communication and presentation skills, including confidence engaging with executive-level audiences.
• Demonstrated ability to manage multiple priorities in fast-paced, high-growth environments with strong attention to detail.
• Strategic thinking combined with a hands-on, solution-oriented approach to execution.
• Ability to travel up to 20% nationally for customer engagements and industry events.

Benefits

• Competitive base salary ($104,500 – $139,700 USD) plus commission eligibility
• Equity participation in the company’s growth
• Comprehensive health coverage including medical, dental, and vision (with high employer contribution options)
• 401(k) retirement plan with employer match
• Flexible time off and paid holidays
• Parental leave and fertility, adoption, and family-building support
• Wellness benefits including telehealth access, mental health support, and additional health resources
• Learning, development, and leadership training programs
• Remote-first flexibility within the United States.