Senior Customer Success Manager, Enterprise Accounts

Full-time, United Kingdom (Remote) 
Hurry up! We’ve got a dream to build!

BlueConic is a fast-growing international SaaS startup in search of that unique individual who blends a consultant’s customer orientation with a digital marketing technology skillset. If you love happy customers as much as you love data and development, you’re going to be a great senior customer success manager. We need you to come help guide marketers on their customer data platform (CDP) journey, from ensuring a successful and inspiring onboarding through to iterative, innovative success for our clients.

The team you will join is changing digital marketing every single day – and we’ve got the data to prove it! In addition to ensuring successful implementation of our platform, which features a unique data integration and collection engine, Customer Success drives value-focused utilization of our platform, as there are many ways to help our customers use first party data to improve outcomes for their organization.

You will work with customers to define and achieve business goals with BlueConic use cases that may extend beyond Web/mobile to CRM and all aspects of marketing and analytics.  As a Senior Customer Success Manager, you will also guide Enterprise customers through Implementation and Onboarding as well as setting up initial use cases and ensuring they’re aligned to the customer’s strategic goals.  As a Senior CSM, you will collaborate with product management on features important to our customer, you will monitor account health and report any risks of churn, you will train customers on new features, and you will ensure milestones are reached.  What will you NOT DO?  Drive upsells, renewals, or expansions. 

• Experience guiding customers to define use cases and can lead customer through strategic discussions
• Exposure to front end development concepts such as HTML, CSS, and JavaScript 
• Experience in working with customer data platforms, digital analytics, personalization/tag management, campaign management, and/or web-based technologies
• Prior experience working in a strategic, customer-facing role, such as solutions consultant, customer success, or similar – ideally with marketers and for a SaaS-based platform
• Proven leadership roles in customer partnerships 
• Excellent written and oral communication skills
• Proven capacity to reliably manage a lot of different projects at once without falling behind or getting flustered
• Are passionate, enthusiastic, eager and quick to learn
• Are proficient with multiple marketing technologies or can adapt quickly to new software

• Have a Computer Science or developer background with a technical bachelor’s degree
• Understand how web services (APIs) can be used to send and retrieve information
• Have worked in the martech space for a considerable part of your career
• Consider project management part of your skillset 

• Help build the best marketing technology product ever, period.
• Take advantage of great opportunities for career advancement.
• Work with big name brands to achieve their marketing goals.
• Enjoy competitive salary & benefits and a flexible approach to work with the option of working in office, hybrid, or fully remote.
• Thrive in an inclusive, multi-cultural environment with a values-driven work culture that has been deliberately crafted from the beginning.

About BlueConic:
BlueConic is the market-leading customer data platform, which gives marketers the power to liberate their data and use it to improve marketing outcomes. Our clients use BlueConic to unify individual-level data and then use that single view across channels. Our SaaS platform is the solution for challenges marketers haven’t been able to solve for years. We’re headquartered in Boston and our development team works from the Netherlands. With more than 300 brands currently using the platform, our work is experienced by millions. Our mission is to make on out-sized impact, every day – for customers, for partners, for employees.

As a group, we are driven by “building the dream” - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day – for customers, for partners, for employees.

To join the BlueCrew is to:

• Enjoy hard work and seek out a challenge.
• Care deeply about your colleagues, the mission, and your results.
• Draw energy from the task at hand and radiate it to motivate the people around you.
• Have amazing ideas and be able to bring them to fruition.
• Prioritize hustle over title and results over resumes.
• Balance the pragmatic and systematic, repeatability and opportunism.
• Refuse to compromise on quality, honesty, or dedication.
• Insist on the highest caliber deliverables, especially when sharing externally, even when it seems excessive or nit-picky.