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2 Locations
In-Office
240K-280K Annually
Senior level
Food • Greentech • Logistics • Sharing Economy • Transportation • Agriculture • Industrial
Reimagining what's possible for food and agriculture
The Role
Lead enterprise strategy governance roadmap and value realization for CargillNow (ServiceNow). Drive adoption automation self-service SLAs metrics vendor strategy and cross-functional alignment across HR Finance Procurement Legal and IT. Build and grow a high-performing team manage governance and demand intake oversee backlog and delivery and measure business outcomes to improve employee experience and platform scalability.
Summary Generated by Built In
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. Sitting at the heart of the supply chain we partner with farmers and customers to source make and deliver products that are vital for living.
Our 155000 team members innovate with purpose providing customers with life's essentials so businesses can grow communities prosper and consumers live well. With over 160 years of experience as a family company we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come.
Location
This role will be based in either Wayzata Minnesota (preferred) or in Atlanta Georgia.
Job Purpose and Impact
The Senior Director CargillNow Experience (Cargill's name for its global ServiceNow platform) leads the enterprise strategy governance experience roadmap and value realization of CargillNow as a global multi-function employee experience and service delivery platform.
This role is accountable for enterprise value realization through increased adoption workflow efficiency automation self-service utilization employee experience outcomes and service delivery effectiveness. It is also responsible for advancing CargillNow to a scalable integrated enterprise capability across HR Digital Technology & Data Finance Legal Procurement and other enabling functions. The Senior Director works across the entire organization to partner with senior leaders functional product owners and product pods capability owners technical platform owners vendors and user groups to prioritize demand standardize governance improve the employee and manager experience enable automation and deliver measurable business outcomes.
The role also leads a growing CargillNow team currently consisting of three team members with the opportunity to expand capabilities and organizational capacity over time. The Senior Director is responsible for building a high-performing team establishing clear priorities and accountabilities developing talent and fostering a culture of collaboration continuous improvement and enterprise impact.
The role facilitates the CargillNow Steering Committee aligns cross-functional priorities enterprise workflow automation/AI ensures product portfolio cohesion Governance roadmap standards demand management and drives consistency across platform strategy employee experience standards service performance communications knowledge change management and value measurement. This role also is responsible for driving a common taxonomy visuals reporting timing and authority by topic area all while driving for continuous improvement and operating model maturity.
Key Accountabilities
Enterprise Strategy & Roadmap
Enterprise Influence & Alignment
Governance & Prioritization
Leadership Advisory
Platform Oversight
Vendor & Partner Management
Platform Performance & Standards
Backlog & Delivery Oversight
Employee Experience & Adoption
Process Development & Sustainability
Qualifications
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
Additional Information
The expected salary for this position is $240000 - $280000. Compensation varies depending on a wide array of factors including but not limited to the specific location certifications education and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer including Disability/Vet.
To apply using chat/text please click Apply Now button OR use this link to create a login to apply.
Our 155000 team members innovate with purpose providing customers with life's essentials so businesses can grow communities prosper and consumers live well. With over 160 years of experience as a family company we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing-today and for generations to come.
Location
This role will be based in either Wayzata Minnesota (preferred) or in Atlanta Georgia.
Job Purpose and Impact
The Senior Director CargillNow Experience (Cargill's name for its global ServiceNow platform) leads the enterprise strategy governance experience roadmap and value realization of CargillNow as a global multi-function employee experience and service delivery platform.
This role is accountable for enterprise value realization through increased adoption workflow efficiency automation self-service utilization employee experience outcomes and service delivery effectiveness. It is also responsible for advancing CargillNow to a scalable integrated enterprise capability across HR Digital Technology & Data Finance Legal Procurement and other enabling functions. The Senior Director works across the entire organization to partner with senior leaders functional product owners and product pods capability owners technical platform owners vendors and user groups to prioritize demand standardize governance improve the employee and manager experience enable automation and deliver measurable business outcomes.
The role also leads a growing CargillNow team currently consisting of three team members with the opportunity to expand capabilities and organizational capacity over time. The Senior Director is responsible for building a high-performing team establishing clear priorities and accountabilities developing talent and fostering a culture of collaboration continuous improvement and enterprise impact.
The role facilitates the CargillNow Steering Committee aligns cross-functional priorities enterprise workflow automation/AI ensures product portfolio cohesion Governance roadmap standards demand management and drives consistency across platform strategy employee experience standards service performance communications knowledge change management and value measurement. This role also is responsible for driving a common taxonomy visuals reporting timing and authority by topic area all while driving for continuous improvement and operating model maturity.
Key Accountabilities
Enterprise Strategy & Roadmap
- Defines and advances the enterprise vision strategy governance and roadmap for CargillNow as a business-critical employee experience and service delivery capability. Aligns to business priorities and employee experience goals while driving simplification standardization and automation.
- Creates an integrated employee experience within the CargillNow platform with a focus on a frictionless experience alignment to agreed SLAs and defined metrics
- Structured and governed demand intake prioritization approach and governance to enable standardization and visibility across all functional and platform priorities
- Leads comprehensive and holistic communication training knowledge and change management standards delivered by functional and platform teams
- Data driven and use of insights and metrics to inform strategic enhancements (e.g. mobile functionality search functionality clicks banners)
Enterprise Influence & Alignment
- Leads through influence across a highly matrixed environment with multiple functions product teams capability owners and technology partners.
- Aligns competing priorities and drives enterprise decisions where ownership and accountability span multiple organizations.
- Establishes trusted executive relationships to enable enterprise-wide adoption and execution
Governance & Prioritization
- Leads the demand intake and governance model facilitates governance forums aligns cross-functional priorities and resolves tradeoffs.
Leadership Advisory
- Advises and facilitates executive stakeholder reviews governance forums and performance management processes (e.g. QPR cycle cost management). Aligns dependencies across product teams and capability owners.
- Advises senior leaders and drives executive alignment
- Translates complexity into actionable decisions
Platform Oversight
- Oversees platform standards SLAs and metrics. Partners with functional product teams to identify root causes escalate issues and drive solutions to improve the overall experience.
- Drives strategic case deflection and utilization of AI enabled tools
Vendor & Partner Management
- Drives strategic vendor relationship and licensing strategy
Platform Performance & Standards
- Sets SLAs metrics and performance expectations
- Ensures scalability sustainability and consistency
Backlog & Delivery Oversight
- Oversees the enterprise backlog and cross-functional journeys
- Ensures alignment across product teams and delivery timelines
Employee Experience & Adoption
- Defines experience standards and usability expectations
- Drives adoption through insights metrics and change management
- Owns self-service strategy knowledge management and case deflection
Process Development & Sustainability
- Owns develops and sustains processes across related products to ensure an effective efficient and competitive platform that enables both short- and long-term business performance objectives.
Qualifications
MINIMUM QUALIFICATIONS
- Minimum requirement of 8 years of relevant work experience in enterprise platforms or transformation.
- Experience leading enterprise-wide ServiceNow or similar platform transformations across multiple functions like HR Finance Procurement Technology and Shared Services functions.
- Experience operating within complex global matrix organizations.
- Demonstrated success establishing governance operating models and product management disciplines.
- Experience leading large-scale digital transformation and workflow automation initiatives.
- Proven experience leading teams and delivering outcomes through others.
- Experience influencing executive-level stakeholders and governing bodies.
PREFERRED QUALIFICATIONS
- 12+ years of relevant experience
Additional Information
The expected salary for this position is $240000 - $280000. Compensation varies depending on a wide array of factors including but not limited to the specific location certifications education and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer including Disability/Vet.
To apply using chat/text please click Apply Now button OR use this link to create a login to apply.
Skills Required
- Minimum requirement of 8 years of relevant work experience in enterprise platforms or transformation.
- Experience leading enterprise-wide ServiceNow or similar platform transformations across multiple functions like HR Finance Procurement Technology and Shared Services functions.
- Experience operating within complex global matrix organizations.
- Demonstrated success establishing governance operating models and product management disciplines.
- Experience leading large-scale digital transformation and workflow automation initiatives.
- Proven experience leading teams and delivering outcomes through others.
- Experience influencing executive-level stakeholders and governing bodies.
- 12+ years of relevant experience.
What the Team is Saying
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Cargill Compensation & Benefits Highlights
- Retirement Support—Two-layer retirement program combines a 401(k) match (100% on the first 3% 50% on the next 2%) with an employer-funded Employee Retirement Account of roughly 2.5–7% based on age and service. Match is delivered quarterly in company stock and the ERA adds long-term value through additional employer contributions.
- Leave & Time Off Breadth—PTO starts at 15 days and scales to 30 days with tenure governed by a clear June 1–May 31 cycle. This structured ladder provides predictable time away as service grows.
- Parental & Family Support—Paid family leave offers up to 6 weeks to bond with a new child and 4 weeks to care for a family member or qualifying military needs. Additional supports such as Bright Horizons childcare solutions and Milk Stork reinforce family care.
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The Company
HQ: Wayzata MN
155000 Employees
Year Founded: 1865
What We Do
We are a family company providing food ingredients agricultural solutions and industrial products to nourish the world in a safe responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils salt to skincare feed to flooring. By providing customers with products that are vital for living we help businesses grow communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital Technology & Data team you’ll get to be part of a large and diverse group full of unique perspectives united by a common higher purpose while building a rewarding career full of opportunity growth and the satisfaction of knowing your work matters.
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Cargill Teams
Cargill Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site: Not Specified
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