Senior Director, Global Process Leader - Invoice to Cash

· Remote

Location

Remote

Type

Full Time

Job Description

TransUnionJobs
Senior Director Global Process Leader - Invoice to Cash

Senior Director Global Process Leader - Invoice to Cash

Posted Yesterday
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Chicago IL USA
Hybrid
167K-250K Annually
Senior level
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Role
Lead global Invoice-to-Cash strategy and operations standardizing billing collections cash application credit and dispute management. Drive process governance automation vendor management KPIs and cross-functional change management while partnering with Finance Sales Technology Tax Treasury and Shared Services. Build and develop a high-performing global team and oversee transformation initiatives to improve accuracy reduce costs and scale operations.
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Team Overview

The Global Invoice-to-Cash team is responsible for overseeing billing cash application collections dispute management and related process governance across multiple regions. This team plays a critical role in supporting TransUnion’s financial operations by ensuring timely accurate compliant and scalable Invoice-to-Cash processes that enable business growth and enhance the customer experience.
This role will partner closely with Sales Sales Operations Finance Tax Treasury Legal Technology and Global Finance Shared Services teams with an initial focus on the US Canada and UK before expanding across additional global operations.
This role reports to the VP of Global Finance & Shared ServicesThis is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

The Senior Director Global Process Leader Invoice to Cash will serve as the strategic owner of the end-to-end global Invoice-to-Cash process. This leader will drive process standardization operational excellence automation governance vendor management and transformation across global billing collections cash application credit and dispute management operations.

  • Define and own the global strategy vision and roadmap for Invoice-to-Cash ensuring alignment with business objectives Sales/Sales Operations and Finance priorities.
  • Lead the design standardization documentation and governance of global Invoice-to-Cash processes policies controls SOPs and best practices across regions.
  • Oversee global Invoice-to-Cash operations to ensure timely accurate efficient and compliant transaction processing across multiple geographies.
  • Partner with Global Finance Shared Services teams in Pune India and Costa Rica along with key business stakeholders to oversee global delivery of the Invoice-to-Cash process.
  • Drive continuous improvement process reengineering digitization and automation to reduce manual work improve accuracy lower operating costs and support scalable growth.
  • Establish and monitor key performance indicators identify underperformance conduct root cause analysis and implement corrective action plans.
  • Lead change management efforts to support adoption of new processes policies technologies and governance models across global teams.
  • Manage strategic vendor relationships supporting Invoice-to-Cash including contract compliance service optimization issue resolution and risk mitigation.
  • Serve as the key liaison between Invoice-to-Cash teams and stakeholders across Finance Sales Sales Operations Tax Treasury Legal Procurement and Technology.
  • Lead develop and inspire a high-performing global team fostering a culture of accountability process discipline operational excellence and innovation.

Required Knowledge and Experiences

  • 15+ years of relevant experience including 8+ years in a global Invoice-to-Cash process leadership role within a shared services or large multinational environment.
  • Deep end-to-end Invoice-to-Cash expertise across billing collections credit cash application dispute management process governance and operational controls.
  • Proven experience leading global process standardization transformation system implementations automation and governance across complex matrixed organizations.
  • Strong executive presence stakeholder management communication analytical and leadership skills with the ability to translate strategy into measurable outcomes.
  • Bachelor’s degree in Finance Accounting Business Administration or a related field or equivalent experience with demonstrated success leading global finance operations.
Required Technical Skills
  • Experience with major ERP and finance technology platforms such as PeopleSoft Oracle SAP HighRadius or similar systems.
  • Strong understanding of Invoice-to-Cash automation workflow tools system integrations reporting and data accuracy controls.
  • Ability to leverage KPIs dashboards root cause analysis and performance data to drive operational improvements.
  • Experience partnering with Technology teams to define business requirements improve system capabilities and support global process transformation.
  • Working knowledge of internal controls audit standards compliance requirements and country-specific tax or regulatory considerations related to Invoice-to-Cash operations.
We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up we’re happy to support your career development and growth in:
  • Experience driving AI robotics or advanced automation initiatives within finance operations or shared services environments.
  • Experience managing global vendors or outsourced service providers supporting finance operations.
  • Exposure to global operations across North America Europe India Costa Rica or other shared services delivery locations.
  • Experience improving customer experience issue resolution models and escalation management across finance or order-to-cash processes.
  • Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes.

Benefits that support every part of your life:

At TransUnion we design benefits to help you feel well do well and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D optional voluntary life and AD&D for you and your family and short‑ and long‑term disability. You can also opt into a legal plan pet insurance and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match a complimentary Care@Work membership and up to 12 weeks of paid parental leave with eligibility for a thoughtful gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources career coaching and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement flexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employee discounts charitable gift matching and paid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy coaching and emotional well‑being programs alongside guided meditation and resources that support physical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $166800.00 - $250000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations. Regular fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.


Be a part of our Workforce for Good – you’ll work with great people pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Sr Director Shared Services

Company:

TransUnion LLC

Skills Required

  • 15+ years of relevant experience
  • 8+ years in a global Invoice-to-Cash process leadership role within shared services or a large multinational
  • Deep end-to-end Invoice-to-Cash expertise across billing collections credit cash application dispute management governance and controls
  • Proven experience leading global process standardization transformation system implementations automation and governance in matrixed organizations
  • Strong executive presence stakeholder management communication analytical and leadership skills
  • Bachelor's degree in Finance Accounting Business Administration or equivalent experience
  • Experience with major ERP and finance platforms such as PeopleSoft Oracle SAP HighRadius or similar systems
  • Understanding of Invoice-to-Cash automation workflow tools system integrations reporting and data accuracy controls
  • Ability to leverage KPIs dashboards root cause analysis and performance data to drive improvements
  • Working knowledge of internal controls audit standards compliance and country-specific tax/regulatory considerations related to Invoice-to-Cash
  • Experience driving AI robotics or advanced automation initiatives within finance operations (preferred)
  • Experience managing global vendors or outsourced service providers supporting finance operations (preferred)
  • Exposure to global operations across North America Europe India Costa Rica or other shared services locations (preferred)
  • Experience improving customer experience issue resolution and escalation models across finance or order-to-cash processes (preferred)

What the Team is Saying

Patrick
Tiana
Jason
Lauren
TC
Jay
Aayushi
Paul
Alex Barnett
Sheetal Wathare
TransUnion
TransUnion

TransUnion Compensation & Benefits Highlights

  • Healthcare StrengthDay-one eligibility for medical dental and vision is paired with HSA/FSA options and robust mental-health resources including 24/7 support and therapy/EAP. Wellness programming and fitness discounts further reinforce the health offering.
  • Parental & Family SupportPaid parental leave of about 12 weeks with a gradual return adoption and caregiver assistance a complimentary Care@Work membership and a dependent-care FSA provide meaningful family coverage. Company materials also reference child and adult care benefits and on-demand EAP access for employees and dependents.
  • Leave & Time Off BreadthFlexible time off or PTO is complemented by paid volunteer time and 10 paid holidays plus two global wellness days. Some postings note “up to 12” holidays reflecting role/location variability.

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The Company
HQ: Chicago IL
13000 Employees
Year Founded: 1968

What We Do

TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link match and tap into the awesome combined power of that data; and our knowledgeable and passionate team who stewards the information with expertise and in accordance with local legislation around the world. Because of our work organizations can better understand consumers in order to make more informed decisions and earn their trust through great personalized experiences and the proactive extension of the right opportunities tools and offers. In turn consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose and what drives us every day.

Why Work With Us

Our culture is welcoming energetic and innovative. There’s an overall synergy that flows throughout TransUnion creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQChicago IL
MX
Amsterdam NL
Bengaluru IN
Boca Raton FL
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Remote or Hybrid
United States
13000 Employees
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Date Posted

07/08/2026

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