Senior Director of Account Management

Correlation One is an education technology company who is building the workforce development platform of the future. 

We close skill gaps for enterprises, governments and individuals, while empowering disenfranchised segments of the workforce. By providing training-to-job programs that are 100% free for learners, we eliminate traditional barriers to opportunities. We are committed to helping enterprises like Amazon, Walmart, Prudential, Citadel, Citi, Johnson & Johnson, Target, Morgan Stanley, EY and others reskill their workforces to prepare them for the jobs of tomorrow. We build community-oriented, jobs-first learning experiences that offer a human touch and leverage technology to create best-in-class outcomes for everyone. 

Each program is taught by industry leaders and experts, professors and teaching assistants, delivered virtually to cohort-based learning communities. We currently run over 12 types of programs for 12,000+ learners each year in 10+ countries, and we plan to grow 5-10x in the next two years. 

Correlation One is proud to be ranked #6 in LinkedIn's Top Startups 2022 list and a Fast Company’s World Changing Idea winner. Join us as we build the workplace development platform of the future! 

Your impact 

As the Senior Director of Account Management, you will work directly with our enterprise clients to help them realize value from Correlation One products and programs. This role will lead our Account Management organization, support key accounts and grow and develop our existing client portfolio.

This role will help translate client needs into our program designs, will own client outcomes and renewals and will actively nurture accounts, generating upsell and cross sell opportunities. You will partner with our sales organization and program managers to ensure a full 360 degree support team to our clients and offer a consultative approach.

The ideal candidate will bring a customer-centric culture and a proven record of delivering outcomes for Fortune 500-level enterprise clients and experience driving high performing teams. This role starts as a player-coach, but will evolve as the size of the team, and company, expands. The role will report directly to the VP of Enterprise Sales.

A day in the life 

• Manage and develop relationships with tier-1 enterprise clients like Goldman Sachs, EY, Johnson & Johnson and others
• Develop growth strategies within key accounts, and proactively identify opportunities to deepen client relationships and to build trust with our enterprise partners 
• Build and execute playbooks, processes, and systems to ensure that enterprise customers realize value from our programs
• Coordinate client activities including recruiting, upskilling, and talent branding initiatives
• Collaborate with functional leadership teams both internally and externally
• Measure and report on key milestones and KPIs related to program success
• Identify and implement process improvements to scale and streamline core operations

Your expertise 

• 10+ years of experience in client or customer success, account management, consultative sales, or management consulting
• Experience managing b2b enterprise relationships, delivering results, and earning renewals & upsells
• Experience leading and delivering executive-level business communications
• Experience coordinating and collaborating with cross-functional teams
• Experience with customer success / CRM software tools (Salesforce preferred)
• Experience in the technology, data science, education, workforce development, digital transformation, or recruiting sectors preferred
• Experience managing and growing a team of high-performing individual contributors

Where you are

• This role is remote and can be located anywhere that is compatible with the EST time zone. We are headquartered in New York City and have office space in Midtown Manhattan.

How we support our people 

• Insurance or subsidies based on country
• Retirement plan based on country 
• Unlimited Time Off, with a minimum time off recommendation 
• 10 company-paid holidays
• Official company-wide holiday for the last week of the calendar year 
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission

The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets. A reasonable estimate of the current range is $150,000 - 200,000. Please note that the shared range is specific to the United States. The range only reflects the base salary and does not reflect bonus, equity or benefits.

Correlation One’s Commitment 

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  We encourage applicants to bring their unique skills, experiences, and outlook to our work environment. 

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].