Senior Director of SaaS Implementations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of SaaS Implementations in United States.

In this high-impact leadership role, you will oversee a global implementation organization responsible for delivering enterprise SaaS solutions that drive measurable customer success. You will lead strategy, execution, and operational excellence across large-scale implementations while ensuring fast time-to-value and outstanding client experiences. Working across cross-functional teams, you will help align delivery with sales growth, product innovation, and long-term retention goals. This position is ideal for a visionary leader who combines customer-centric thinking with strong execution discipline. You will also champion scalable methodologies, global resource optimization, and AI-enabled delivery improvements. With executive visibility and global reach, this role offers the opportunity to shape the future of professional services in a fast-growing technology environment.

• Lead and develop a high-performing global team of implementation consultants, fostering accountability, innovation, and excellence
• Design and scale standardized implementation methodologies that ensure predictable, efficient, and high-quality project delivery
• Ensure implementations are completed on time, within budget, and aligned with customer expectations and success metrics
• Oversee global capacity planning and resource allocation to maximize utilization and support evolving demand
• Partner with Sales, Customer Success, Product, and Operations teams to improve onboarding, adoption, and recurring revenue outcomes
• Build strong executive relationships with key customers, providing strategic guidance and expansion opportunities
• Track and report on core Professional Services KPIs such as utilization, time-to-value, customer satisfaction, and delivery performance
• Identify process improvements, automation opportunities, and AI-driven enhancements to increase scalability and efficiency
• Deliver training initiatives that empower internal teams and customers to maximize solution value

Requirements:

• 10+ years of customer-facing SaaS implementation leadership experience in fast-growth environments
• 5+ years leading global implementation, delivery, or Professional Services organizations
• Proven success building scalable implementation frameworks and operational processes at enterprise level
• Strong experience managing complex, cross-functional initiatives with measurable business outcomes
• Hands-on exposure to AI or automation tools that improve delivery efficiency and team productivity
• Excellent executive communication, stakeholder management, and customer relationship skills
• Strong analytical mindset with experience using KPIs and operational metrics to drive decisions
• Ability to travel approximately 10%, including international travel when required
• Experience in manufacturing technology, CPQ, PLM, or CAD solutions is highly desirable
• Master’s degree, PMP, PRINCE2, or similar certification is a plus
• Experience working across multicultural and distributed global teams preferred

Benefits:

• Competitive base salary plus performance-based bonus eligibility
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan
• Health Savings Account options
• Paid time off, sick leave, and parental leave
• Life insurance coverage
• Employee Assistance Program
• Career development opportunities within a growing global technology company
• Exposure to innovative AI-driven transformation initiatives
• Flexible, collaborative, and international work environment