Senior Director - Product Operations (Yahoo Mail)

Yahoo Mail is the ultimate consumer inbox with over 220 million users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever.
About The Team
Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love-from finance and sports to shopping, gaming and news-with the trusted products, content, and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search, and media.
Yahoo Mail (Comms) is the ultimate consumer inbox with 200 million monthly users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever.
About the role
The Senior Director of Product Operations will lead the Operations team by providing support to ensure superior operational delivery for product initiatives. This position is responsible for operational discipline, processes and methodology, and program management for strategic initiatives executed by Yahoo Comms product management teams.
The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. They must be a fast learner who can quickly absorb the nuances of complex offerings, with a proven record of providing high quality, efficient delivery that exceeds expectations. This position will interact regularly with senior leadership from cross-functional teams including Product Management, Marketing, Business Development,HR, Legal, Design, and external business teams in a global environment.
Responsibilities:

• Effectively manage the operations team, providing oversight to deliver on strategic engagements and product deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion
• Ensure that the Product team is channeling the voice of the customer into market-facing Product, ensuring clear communications between Product managers and internal stakeholders. Analyze program results to ensure requirements are satisfied
• Oversee and ensure all status materials and roadmap documents are compiled, aggregated, and completed in a timely fashion, and maintained on a regular basis in order to be kept current
• Perform risk analysis, develop contingency plans, and gather data from functions to proactively raise prioritization and scheduling tradeoff decisions
• Work with the Product Team to establish key performance metrics are implemented to predictable delivery of product
• Assist in the documentation of product development methodology, policies, and governance frameworks
• Oversee hiring process, staff onboarding, and cross product education and training
• Participate in other product operations related activities, as requested
• You will report directly to the General Manager of Yahoo Communications and be a part of the leadership team

Qualifications

• 10 years program management experience planning and delivery, with the ability to multi-task and manage multiple complex projects concurrently in a cross functional environment
• Experience managing direct reports with responsibilities including hiring, coaching, performance and development goal setting, annual reviews
• Ability to analyze project and operational performance to use in driving improved delivery of products
• Outstanding communications ability to a diverse customer audience, including C-level executives, product, and technical stakeholders, Demonstrated interpersonal skills to interface well with internal and external clients
• Exceptionally strong verbal and written communication skills
• Proven ability to lead projects end-to-end to meet client commitments
• Ability to thrive in a fast paced environment
• Strong customer service and relationship management skills
• Adept strategic thinker and problem solver
• Excellent MS Office experience (Project, Power Point, Excel)
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Deep knowledge of the software development lifecycle from requirements gathering to post-implementation customer support and customer adoption
• Experience managing projects in a professional services or technology is preferable
• Experience working in agile development environment is preferred
• PMP certified with current credentials required
• Master's degree is preferred

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion ( www.yahooinc.com/diversity/ ) page to learn more.
US Only: Please be aware that Yahoo requires all employees entering a U.S. Yahoo office and/or attending a company event (including client events) are required to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination to enter a U.S. Yahoo office and/or attending a company event (including client events). Yahoo is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
The compensation for this position ranges from $156,000.00 - $305,625.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program.
Currently work for Yahoo? Please apply on our internal career site.