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Our Mission
Healthcare should work for patients but it doesn’t. In their time of need they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry the companies delivering such a poor customer experience would not survive. But in healthcare patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose we give them power. In doing so we can make healthcare work like every other consumer sector where businesses compete for customers not the other way around. In time this will drive quality up and prices down.
We’re 18 years old and the leader in our space but we are still just getting started. If you like solving important complex problems alongside deeply thoughtful driven and collaborative teammates read on.
Your impact on our mission
Zocdoc's most important asset is our people. As a Senior Director of SMB Sales you'll play a pivotal role in making sure that providers across the country can find and connect with patients on Zocdoc — and that once they do they stay grow and thrive. You'll lead the SMB Sales organization end-to-end shaping multi-year strategy driving high-impact commercial execution and building the kind of high-accountability tech-enabled sales engine that wins. Your leadership will directly determine how Zocdoc competes grows and delivers on its mission of giving power to the patient.
You'll enjoy this role if you are…
- Personally motivated by building and scaling world-class sales organizations that consistently deliver against ambitious revenue and retention goals
- Autonomous urgent and creative. You thrive without a playbook and know how to write one
- Highly energized by operating in a high-velocity SMB environment where precision speed and accountability drive results
- Passionate about the intersection of technology AI and sales — and excited to lead a team that pushes the frontier of what a modern tech-enabled commercial engine looks like
- The kind of person who raises the performance bar just by being in the room — you coach leaders mentor emerging talent and make everyone around you better
- Serious about your work but not about yourself. Let's face it — leading a complex fast-moving org through change requires both grit and a sense of humor
Your day to day is…
- Full ownership of the SMB Sales organization's strategy and execution — spanning acquisition expansion and retention — and ensuring near-term performance is balanced with long-term growth and market positioning
- Driving multi-year strategic planning and quarterly goal-setting ensuring alignment with company objectives and broader commercial priorities across New Business and Account Management
- Building and fostering relationships with cross-functional partners including Product Marketing Product Marketing Finance and RevOps to shape go-to-market strategy improve onboarding and conversion experiences and strengthen the overall provider journey
- Identifying and scaling new growth levers across the SMB motion— segmentation coverage models product-led conversion pathways monetization opportunities and proactive acquisition of high-value providers
- Leading a high-performance high-accountability culture across multiple second and third-line leaders setting clear expectations coaching for excellence and creating strong development pathways across the organization
- Partnering with Revenue Operations to define the strategic roadmap for Zocdoc's SMB segment with a strong emphasis on AI adoption CRM hygiene forecasting automation and performance cadence
- Working with cutting-edge GenAI tools and technology to drive measurable commercial outcomes including improved conversion faster speed-to-lead stronger retention and better provider experience
You'll be successful in this role if you have…
- An unrelenting desire to build more equitable inclusive and diverse workplaces — you view this role as an opportunity to create positive change
- Meaningful (12+ years) experience in sales leadership with a proven track record in high-growth SMB mid-market or B2B SaaS environments
- The ability to integrate generative AI tools into daily workflows to automate tasks foster innovation and maximize productivity
- Proven ability to lead multiple functions or sub-departments driving cohesive strategies across acquisition expansion and retention in complex high-volume commercial settings
- Demonstrated expertise in long-term strategic planning organizational leadership performance management and financial acumen — including revenue performance unit economics CAC efficiency and segment profitability
- A strong understanding of product-led growth funnel design segmentation coverage strategy and customer lifecycle management within technology-rich environments
- A compassionate but consultative and confident approach with both your team and your cross-functional peers
- A fundamental understanding of how to use market intelligence customer behavior and data-driven narratives to influence senior executives and shape company strategy
- The mentality of an entrepreneur/owner and a strong bias to action
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- Humility. You believe in treating all people with dignity and respect regardless of title or tenure
Benefits
- Flexible hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical dental and vision)
- Commuter Benefits
- 401(k) with employer-funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month millions of patients use our free service to find nearby in-network providers compare choices based on verified patient reviews and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice fill their last-minute openings and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together Not Alone we are a company that prides itself on being highly collaborative and we believe that diverse perspectives experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race color ethnicity ancestry religion national origin gender sex gender identity gender expression sexual orientation age citizenship marital or parental status disability veteran status or any other class protected by applicable laws.
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Skills Required
- 12+ years of sales leadership experience in high-growth SMB mid-market or B2B SaaS environments
- Proven track record leading acquisition expansion and retention in high-volume commercial settings
- Ability to integrate generative AI tools into daily workflows to drive commercial outcomes
- Experience leading multiple functions or sub-departments and building high-performing teams
- Demonstrated expertise in long-term strategic planning performance management and financial acumen (unit economics CAC efficiency segment profitability)
- Strong understanding of product-led growth funnel design segmentation coverage strategy and customer lifecycle management
- Experience partnering with Product Marketing Product Marketing Finance and Revenue Operations
- Superb written and verbal communication skills and stakeholder management
- Commitment to building equitable inclusive and diverse workplaces
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
- Healthcare Strength—Health coverage includes employer-paid options for employees and dependents plus comprehensive dental vision and mental‑health support. Plan quality is portrayed as high and paired with wellness initiatives that reinforce overall care.
- Leave & Time Off Breadth—Many salaried roles feature unlimited PTO alongside paid sick days and holidays with longer‑tenure eligibility for sabbatical noted in some cases. Flexible time‑off practices are emphasized as part of the total package.
- Parental & Family Support—Fully paid parental leave is positioned as generous and is complemented by fertility benefits adoption assistance and a structured return‑to‑work program. Family medical leave eligibility and resources such as a dedicated mother’s room extend this support.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
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