Senior Engineering Manager - Application Lifecycle Engineering

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow— helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the team:

We are looking for a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team a group building the next generation of intelligent testing capabilities for ServiceNow customers. This is a high impact engineering leadership role at the intersection of AI developer tooling and enterprise platform engineering.

Your team is responsible for helping ServiceNow customers author manage and execute automated tests at scale whether they're validating custom application logic through CI/CD pipelines or ensuring their platform customizations survive an upgrade without regression. You'll be building AI native experiences that make this easier faster and more reliable than ever before.

What you get to do in this role:

• Lead multiple product development teams and ensure delivery of high-quality scalable and secure software
• Manage a team of engineers providing technical leadership mentoring and career development.
• Drive engineering excellence through architecture design and adoption of modern software practices.
• Work with product management and cross-functional stakeholders to set priorities and achieve product and business goals.
• Establish standardize and scale strategies and automation frameworks across teams to ensure product reliability and performance.
• Drive innovation and continuous improvement across engineering functions leveraging AI/ML where relevant.
• Drive Knowledge sharing of best practices related to engineering standards with other teams within ServiceNow.
• Anticipate technical and organizational challenges nor restricted to potential issues that might impact multiple products or features due to their broad expanse providing clarity and structured solutions.
• Manage resources staffing and succession planning to build and retain a best-in-class engineering organization.

To be successful in this role you have:

• Ability to manage projects with material technical risk at a team level
• Experience with open-source tools and agile development environments
• Fluency in one or more relevant programming languages (Java JavaScript TypeScript etc.)
• An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
• Ability to execute a project based on our priorities context risks and desired outcomes
• Proven success in managing large distributed teams and leading through complexity
• Must have experience providing direct field support to customers

• Experience in leveraging or critical thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf Cursor etc is a plus or nice to have.
• 10+ years of experience in software engineering and at least 5 + years of Experience in a management position for technical teams
• Deep technical expertise in enterprise software development architecture and testing.
• Fluency in multiple programming languages (Java JavaScript Python etc.) and strong system design skills.
• Advanced working knowledge of test engineering processes and methodologies with a track record of delivering high-quality products at scale while balancing speed and quality
• Experience with CI/CD DevOps cloud platforms and automation tools.
• Strong leadership communication and collaboration skills.
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools network design functional design algorithms patterns design and development etc.).

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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