Senior Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a [Senior Enterprise Customer Success Manager] based in [Brazil].

This role offers the opportunity to manage strategic enterprise relationships and drive customer success within a global technology environment.
You will act as a trusted advisor for high-value clients, helping them maximize platform value, achieve business goals, and strengthen long-term partnerships.
The position combines customer strategy, commercial ownership, and deep industry expertise across e-commerce, payments, and fraud prevention.
You will collaborate with cross-functional teams to deliver exceptional customer experiences and identify opportunities for retention and expansion.
This is a high-impact opportunity for a customer-focused professional who thrives in complex environments and enjoys solving business challenges.
You will play a key role in shaping customer outcomes while contributing to the growth of an innovative, international organization.

As a Senior Enterprise Customer Success Manager, you will own the success, retention, and expansion of a portfolio of strategic enterprise accounts. You will build strong executive relationships, provide strategic guidance, and ensure customers achieve measurable value through effective platform adoption and continuous improvement.

• Manage end-to-end relationships with high-value enterprise customers, aligning solutions with their business objectives.
• Own customer lifecycle management, ensuring satisfaction, retention, and long-term partnership success.
• Conduct strategic business reviews and executive presentations to demonstrate value and identify opportunities.
• Build trusted relationships with key stakeholders across customer organizations.
• Advise customers on best practices and optimize their use of technology solutions.
• Drive renewals and identify expansion opportunities within assigned accounts.
• Partner with internal teams including Sales, Product, Risk, Implementation, and Operations to resolve challenges and improve customer outcomes.
• Represent the organization at industry events, conferences, and customer meetings.
• Develop customer-facing materials, reports, and insights to support strategic conversations.
• Serve as a role model by demonstrating strong customer advocacy and company values.

Requirements:

The ideal candidate has extensive experience managing enterprise customers, strong commercial awareness, and the ability to translate technology solutions into measurable business impact.

• 5+ years of experience in Customer Success Management, Account Management, or similar customer-facing roles.
• Professional fluency in Portuguese and English; Spanish proficiency is a plus.
• Experience working with technology platforms, SaaS solutions, or complex digital products.
• Proven experience managing large enterprise accounts and executive-level relationships.
• Background in e-commerce, payments, fraud prevention, or related industries is highly desirable.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Analytical and metrics-driven approach with experience using data to influence decisions.
• Ability to analyze complex business situations, develop action plans, and drive execution.
• Experience creating and presenting reports using tools such as spreadsheets, dashboards, or business intelligence platforms.
• Familiarity with AI tools and their applications in business environments.
• Highly organized, proactive, adaptable, and comfortable working in fast-paced environments.

Benefits:

• Competitive compensation package.
• Remote work model.
• Opportunity to manage strategic enterprise accounts in a global technology environment.
• Exposure to international clients and multicultural teams.
• Career growth opportunities within a fast-growing organization.
• Collaboration with experienced professionals across Customer Success, Product, Sales, and Technology teams.
• Opportunity to work with innovative solutions shaping the future of digital commerce.
• Inclusive workplace environment with support for accessibility needs throughout the hiring process.