Senior Enterprise Customer Success Manager - Central

Our Mission & Values:
At Drata we help companies earn and keep the trust of their users customers partners and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build.

We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.

Our Culture & Work Style 🚀

At Drata we’re not just building software - we’re building a mindset. Everything we do springs from:

• Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.

• Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.

• Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.

If you thrive when you’re empowered energized and working with smart mission-driven people where you’ll feel at home here.

Why Join The Drata Team?

The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning mission-driven team of 600+ people worldwide united by a culture that values trust speed and continuous growth.

• See the Speed: Watch our CEO Adam Markowitz discuss the hyper-growth journey from $0 to $100M ARR in just four years

• Hear the Voice of the Team: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.

• Experience the Impact: See why we are consistently recognized on Fortune's Best Workplaces lists.

• Connect with Us on Socials: LinkedIn - follow us for company updates employee stories and career news.

Job Summary:

As a Senior Enterprise Customer Success Manager at Drata you’ll be at the forefront of helping global companies build trust at scale. You’ll work with our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture.

This is a high-impact high-visibility role where you’ll own executive relationships shape long-term success plans and guide customers through frameworks like SOC 2 ISO 27001 HIPAA and FedRAMP. More than just a CSM you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely.

We’re looking for someone who is driven by purpose motivated by outcomes and grounded in trust and accountability. At Drata you’ll join a mission-led team that moves with urgency leads with humility and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS.

The candidate for this role must be located on Central Time Zone.

What you’ll do:

• Lead strategic relationships with enterprise customers—earning executive trust and becoming a go-to advisor on compliance program success

• Drive outcomes not just adoption—develop success plans track KPIs and proactively identify risks and opportunities for growth

• Guide customers through frameworks like SOC 2 ISO 27001 HIPAA PCI and FedRAMP—ensuring they get more than checkboxes: real measurable progress

• Own key moments across the customer journey—from onboarding to renewal—with health checks QBRs and tailored Mutual Action Plans

• Translate voice of the customer into action—partnering cross-functionally with Product Engineering Sales and Support to influence roadmap and remove friction

• Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes playbooks and strategies

• Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business

What you’ll bring:

• Deep understanding of compliance frameworks such as SOC 2 ISO 27001 HIPAA PCI or FedRAMP and how they apply to customer environments and business outcomes. (Required)

• 5+ years of experience in security compliance (GRC) or identity and access management supporting enterprise customers or programs. (Required)

• 8+ years of experience in Customer Success Consulting or Strategic Account Management within a B2B SaaS company with a strong focus on enterprise engagement and long-term customer value. (Required)

• Proven success managing complex enterprise relationships including executive alignment stakeholder navigation and success planning across multi-product or regulated environments.

• Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance risk and automation.

• Strategic outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact.

• Proficiency with tools such as Salesforce Catalyst (or similar CS platform) Sigma and Jira and a strong understanding of customer workflows and reporting.

• Comfortable working in a cross-functional async-first environment where you demonstrate trust in teammates take ownership with humility and move with urgency and resilience to deliver value to customers.

How we support you:
At Drata our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being accelerate your growth and keep your work-life balance thriving.

Explore how we invest in your Life at Drata.

• Shared Success: We provide stock equity to ensure that as the company grows you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.

• Health & Wellness: Up to 100% employer-paid premiums for medical dental and vision coverage for employees and their dependents along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.

• Financial Well-being: A comprehensive suite of financial benefits including a 401(k) plan company-paid life and disability insurance tax-advantaged spending accounts and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.

• Family Support: We want to support you in life's most important moments so we offer a paid Parental Leave policy after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.

• Growth & Development: Generous annual stipends for both professional and personal development empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities ensuring you can build new skills deepen your expertise and advance your career with confidence.

• Time Off & Flexibility: We believe that to do your best work you should get the time you need for rest rejuvenation and recovery. Drata offers a flexible vacation policy paid holidays and other perks to recharge.

This role will receive a competitive base salary variable compensation benefits and stock typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below subject to change.

Tier 1: $190000 - $234700

Tier 2: $171000 - $211300

Tier 3: $152000 - $187700

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

What We Do

Trust Automated. Drata automates your compliance journey from start to audit-read and beyond and provides support from the security and compliance experts who built it. The company is backed by ICONIQ Growth Alkeon Capital Salesforce Ventures GGV Capital Cowboy Ventures Leaders Fund Okta Ventures SVCI SV Angel and many key industry leaders.

Why Work With Us

With a powerful mission our people help to build a unique and diverse culture. Drata supports continued professional development promotional paths and every opportunity to move fast and reach their full potential. Join our driven team and help build trust across the internet!

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