Senior Lifecycle Marketing Associate

Job Description:

About the Role:

As a Senior Lifecycle Marketing Associate you will report to the Senior Lifecycle Marketing Manager and play a key role in managing and executing high-volume communications requests and new strategies from briefing through to delivery.

You will be an executional expert across our core CRM channels — email push notifications in-app messages WhatsApp and SMS — with a focus on delivering localized personalized communications at scale. The Lifecycle team's job is to fully understand the end-to-end customer journey in order to encourage our customers to become more engaged with Remitly and share the experience with others.

We embrace a collaborative hybrid model with 3 days a week spent connecting and creating in our downtown Seattle office.

You Will:

• Own the end-to-end management of stakeholder communication tickets from intake and prioritization through to execution and delivery keeping stakeholders informed and updated throughout the process
• Execute localized tests across CRM channels ensuring communications are relevant and resonant for customers in different markets
• Build QA and deploy multi-channel campaigns across email push notifications in-app messages WhatsApp and SMS primarily using Braze
• Collaborate closely with internal stakeholders across the business to understand their needs and translate them into effective on-brand communications
• Monitor and report on campaign performance sharing insights and learnings with the broader team
• Leverage AI tools and systems to support day-to-day execution improve the quality and efficiency of communications and contribute to LCM excellence across the team
• Identify opportunities to improve the ticket management and execution process to increase efficiency and quality at scale

You Have:

• 3+ years of experience in lifecycle CRM or retention marketing
• Hands-on experience with CRM/customer engagement platforms; Braze experience strongly preferred.
• Strong working knowledge of CRM channels including email push notifications in-app messages WhatsApp and SMS
• Experience with personalization and localization logic across multiple markets
• Familiarity with AI tools and systems both to enhance your own productivity and to drive LCM excellence through smarter more efficient campaign execution
• Excellent project management skills with the ability to manage a high volume of simultaneous requests with the right prioritization
• Basic HTML knowledge for building editing and ensuring quality and personalization

Compensation Details. The starting base salary range for this position is typically $96000-$108000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role.

#LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health dental and vision + 401k plan with company matching
• Paid parental medical military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We Do

Since 2011 Remitly has been tirelessly delivering on our promises to our customers sending their hard earned money home. Today we are incredibly proud to have served millions of customers globally. We strive daily to meet our promise to our customers by building peace of mind into everything we do. Join over 2700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Why Work With Us

We are united through our vision to transform lives with trusted financial services that transcend borders. We accomplish our vision by relentlessly focusing on culture via our cultural values. That starts with putting customers at the center of everything we do and includes investing in the growth & development of our team.

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