Senior Manager Biz Ops - Marketplace Integrations

WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs — often with unpredictable schedules near-minimum wages and few benefits — leading to real financial instability. We're fixing that.

WorkWhile is evolving from a high-growth labor marketplace into a comprehensive workforce platform expanding our product suite to include Newday (our SaaS workforce management system) and WorkWhile Wallet (our fintech solution for worker earnings and credit). The result is a multi-business-model company with a genuinely complex interesting financial landscape.

Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth we're disrupting the $650 billion staffing and recruiting market.

WorkWhile is building the operating infrastructure for the modern hourly workforce. As we scale our enterprise partnerships the operational complexity of serving our largest customers — across integrations billing and reconciliation — has become one of the most important problems to solve. This role sits at the center of it.

This is a high-impact cross-functional role at the intersection of operations data science product and finance. You'll work across all of these functions with real authority — partnering with Product and Engineering on systems reliability with Finance on invoicing accuracy and AR and with GTM to ensure new enterprise customers are set up for clean execution from day one.

You'll own the end-to-end integrity of WorkWhile's most complex operational workflows — rebuilding reconciliation processes tightening data quality standards and designing the commercial and policy controls that make enterprise growth sustainable and profitable. You'll lead a small team executing these workflows day-to-day and you'll be responsible for identifying automation opportunities translating them into clear product requirements and advocating for their prioritization with Engineering — raising the ceiling on what the function can do without growing headcount linearly.

This role is for someone who is deeply analytical commercially sharp and energized by turning messy manual processes into clean scalable systems.

Integration Architecture & Product Partnership

• Act as the operational owner and business driver for all Vendor Management System (VMS) integrations — holding Product and Engineering accountable for reliability scalability and roadmap prioritization

• Translate operational pain points edge cases and invoicing requirements into clear product requirements; maintain a living view of integration gaps and their business impact

• Evaluate and define the right long-term integration vision

Commercial & Policy Controls

• Design the policy framework that governs enterprise operations and commercial term requirements with customers — including payment release controls exception handling protocols and escalation paths

• Partner with GTM and Finance on how VMS growth is modeled scoped and operationalized — ensuring new VMS customers are set up for clean execution from day one

Reconciliation & Data Integrity

• Own the rebuild of WorkWhile's VMS processes in partnership with the data science team and Finance — covering timesheet matching worker identity break/pay rate validation and exception handling – which are the primary drivers toward accurate invoices sent to customers for collections

• Define and maintain the data quality standards and audit trails required for clean invoicing and payment

Team & Operations

• Lead and develop a team executing day-to-day VMS workflows

• Define an automation roadmap translating manual workflows into product requirements and advocating for Engineering prioritization allowing the team to shift towards higher leverage activities

• Establish the metrics dashboards and operating cadence that give leadership clear visibility into VMS channel health

• 6+ years of experience in BizOps strategy & operations or a technical program management role — ideally at a marketplace staffing tech or other usage based model

• Strong analytical foundation — comfortable with SQL or working closely with data teams; able to build and pressure-test models independently

• Experience owning or driving systems integrations in a non-engineering capacity — you don't need to write code but you need to understand how APIs data pipelines and reconciliation systems work well enough to discuss smart architectural tradeoffs

• Demonstrated ability to design operational controls and policy frameworks not just execute against them

• Commercial instincts — you think about unit economics pricing and margin not just process efficiency

• Clear structured communicator who can operate across ops product engineering and finance stakeholders

• Experience managing or developing early-career team members

• Background in staffing workforce management or Vendor Management Systems platforms (Fieldglass Beeline Coupa VNDLY etc.)

• Experience with billing operations and commercial controls

• Familiarity with API documentation webhook architecture or systems integration scoping

• You'll have direct ownership over a growth vector that is becoming strategically central to WorkWhile's enterprise growth

• Real business stakes from day one

• You'll work closely with Carmen Chau (Head of Marketplace Growth & Operations) and have significant cross-functional visibility across Ops Product and GTM

• WorkWhile is at an inflection point — this is a role where what you build in the next 12 months will shape how the company scales for years

• Competitive base salary + equity in a high-growth venture-backed company

• Hybrid work culture with office hubs in SF NY Seattle & Toronto. Remote possible for right candidate.

• In-person company off-sites

• Medical dental & vision coverage

• Unlimited PTO

• 401(k) with employer match

• WFH stipend to support your home office setup

WorkWhile has a diverse mission-driven and supportive culture—we look for people who want to take ownership are energized by ambiguity and strive to make a lasting impact. If this resonates with you we’d love to chat!

What We Do

WorkWhile is an AI-powered next generation labor platform that helps businesses in light industrial hospitality and events achieve over 90% fill rates and reduce no-shows through AI and predictive machine learning. We ensure seamless shift execution with trained on-demand workers supported by on-site leads real-time performance monitoring and a robust accountability system. Our worker-first model boosts retention through benefits like next-day pay telehealth and free upskilling while our platform delivers real-time analytics and dedicated support for every client. By combining flexibility reliability and deep insights WorkWhile helps businesses scale efficiently and stay competitive.

Why Work With Us

WorkWhile is a technology platform with product and engineering at its core. Founded by alumni from Google Meta Yahoo and Airbnb continuous innovation is our strategy. We are an AI-native company that doesn’t just adopt new technologies we operationalize them at scale to solve real business challenges.

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