Senior Manager, Consulting Services

Our growing Customer Experience Team is looking for a Senior Manager, Consulting Services. You will drive the operational and financial aspects of your consulting team, transforming our consulting services vision and strategy into a growth engine for our business.
What You'll Do

• Hire, develop and lead an organization of approximately 5-12 Consultants, from Associate-level through Principal level.
• Attain team quarterly and annual billable targets including realization, utilization, backlog, revenue
• Manage individual team members through organization transformation
• Collaborate with Professional Services leadership and Customer Experience leadership on implementation quality metrics and KPIs.
• Continuously improve service delivery and operations by reducing TTV, reducing LOEs, and increasing CSAT
• Build & update processes to ensure an optimal implementation experience for clients & employees
• Research and keep your team update of industry trends
• Provide consulting services that ensure optimal customer value and satisfaction
• Oversee scoping, estimating, proposing and staff allocation
• Escalation point for clients specific to your team & business unit

Your First 90 Days
In your First 30 Days, you will:

• Attend new hire orientation and begin building relationships with key stakeholders across our business
• Meet with your direct reports & peers to build relationships, recommendations and areas of opportunity
• Shadow consulting calls, including kick-off, requirements gathering, data conversion and client calls
• Understand use of our internal tools (Monday, Confluence, Unanet, etc.), product offering, and implementation process
• Understand current metrics & state of the business

In your First 60 Days, you will:

• Build a recommended 3- and 6-month business plan to be able to obtain key metrics
• Start to own & maintain metrics for the business unity including forecast, effort, revenue, realization, and backlog
• Ability to create Change Orders, as needed
• Understand the partner relationship (direct & sub) to better make decisions in the future on how to leverage
• Audit projects side by side with other Services Leadership to understand & recommend areas of opportunities

In your First 90 Days, you will:

• Understand future pipeline work and capacity of the existing team
• Regular reviews with individuals and teams of metrics
• Handle escalations within business unit
• Execute on PS roadmap of key initiatives
• You will attain 15% billable realization target

Who You Are

• 5+ years of experience leading a consulting team in B2B software specifically ERP
• Driven by metrics such as utilization, realization, revenue, margins, and TTV
• Experienced in fixed fee and T&M environments
• Experience with Resource Planning
• Ability to work cross-functionally with departments including Sales, Product, and Customer Success
• Bachelor's degree in Finance, Accounting, Business or related

Your Differentiators

• Prior experience in Finance & Accounting
• Prior experience with CRM

Our Values

• We are a Team. Employees, customers, and partners working together.
• We are Customer-Focused. Customers are the heart of everything we do.
• We are Driven. Seeking exceptional outcomes.
• We Own our Success. Every employee has a stake in our company.
• We do the right thing and have fun in the process.

The salary range for this opportunity is $140,000 - $160,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits .
Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws