Spectrum

Senior Manager Customer Communication-Customer Journey

Reposted 16 Hours Ago

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Stamford CT USA

In-Office

Senior level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Lead marketing campaigns and customer communications manage retention strategies oversee product launches and ensure effective messaging across channels to drive customer engagement and growth at Spectrum.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future.
Do you thrive on shaping strategic marketing initiatives that drive customer engagement and business growth? As the Senior Manager of Customer Communication at Spectrum you will lead impactful programs that connect customers with our products and services guiding cross-functional teams to deliver effective communication strategies. Your work will drive customer retention growth and revenue through thoughtful planning and execution that elevates the Spectrum experience.
How You'll Make an Impact

Lead planning and execution of marketing campaigns and customer communications with a focus on Direct To Consumer strategy
Oversee product and programming launch strategies and communications including new app launches and digital media
Guide pricing strategy changes and ensure effective support and execution
Manage communication tactics and vehicles for consistent messaging across channels
Provide internal project communications to meet organizational needs at all levels
Support requests for customer communications by developing comprehensive plans
Manage retention activities including lifecycle events and approve projects purchase orders and invoices as needed

Working Conditions

Office environment
Travel as required
This role observes a hybrid work schedule: 4 days in office/1 day remote

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in marketing or related field or equivalent experience

Experience

7+ years of marketing experience
5+ years of management experience

Skills

Knowledge of marketing strategies and procedures
Knowledge of media and digital tactics
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications such as Microsoft Suite
Ability to create plans timelines expense forecasts and process flowcharts

Preferred Qualifications
Experience

3+ years of cable television experience

Skills

Knowledge of cable television products and services

#LI-VB1
MCU600 2026-70781 2026
Here our employees don't just have jobs they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history if any will be considered in a manner consistent with applicable laws including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet® TV Mobile and Voice. Beyond our connectivity solutions we also provide local news programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer including job seekers with disabilities and veterans.

Top Skills

Microsoft Suite

What the Team is Saying

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The Company

HQ: Stamford CT

100000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates develops and operates the nation’s fastest mobile service most reliable internet service most viewed live TV app and the most advanced WiFi serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer architect engineer developer operator or data scientist. We are creative disciplined hard-working complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum we continually refine technology process and structure. We are committed to delivering a superior network infrastructure the most competitive products and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.