Senior Manager, Global QA Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Global QA Operations based in Canada.

As a Senior Manager, Global QA Operations, you will lead initiatives that strengthen quality assurance delivery across a complex global organization. This role combines operational leadership, stakeholder engagement, performance management, and continuous improvement to ensure high-quality outcomes across multiple regions and client portfolios. Working closely with cross-functional teams and senior leaders, you will drive consistency, visibility, and accountability within QA operations while helping resolve delivery challenges and improve client confidence. You will leverage data-driven insights, reporting frameworks, and emerging technologies to support scalable growth and operational excellence. This is an opportunity to make a meaningful impact on global quality strategies while collaborating with diverse teams in a dynamic and international environment.

• Oversee and support quality assurance operations across multiple global locations, projects, and client accounts.
• Build and maintain strong working relationships with QA leaders, project managers, operational stakeholders, and site leadership teams.
• Coordinate the execution of strategic QA initiatives, ensuring effective management of risks, escalations, action plans, and priorities.
• Enhance quality reporting processes, KPI visibility, calibration programs, and performance tracking mechanisms.
• Analyze quality metrics and operational data to identify trends, root causes, performance gaps, and improvement opportunities.
• Support client-facing activities by providing quality updates, contributing to issue resolution efforts, and preparing business review materials.
• Collaborate with Sales and Account Management teams to strengthen client confidence through quality insights and operational transparency.
• Support service launches, operational transitions, and expansion initiatives from a quality assurance perspective.
• Promote global consistency in QA practices while respecting local operational requirements and cultural differences.
• Contribute to the adoption of AI-enabled quality solutions, automation initiatives, reporting technologies, and process optimization efforts.
• Drive continuous improvement programs that enhance efficiency, scalability, and service quality across the organization.

Requirements

• Extensive experience in quality assurance operations, QA leadership, program management, or a related operational management role.
• Proven ability to manage or influence quality initiatives across multiple teams, regions, clients, or business units.
• Strong leadership and stakeholder management skills, with the ability to influence outcomes without direct authority.
• Experience communicating quality performance, operational risks, and strategic recommendations to senior stakeholders and clients.
• Demonstrated success managing escalations, competing priorities, and complex operational challenges in fast-paced environments.
• Strong understanding of QA methodologies, KPI development, calibration processes, root cause analysis, and continuous improvement frameworks.
• Advanced analytical skills with the ability to translate data into actionable insights and business recommendations.
• Familiarity with AI technologies, automation tools, quality platforms, and reporting systems.
• Excellent relationship-building, communication, and collaboration skills across global teams.
• Strong organizational, problem-solving, and project coordination abilities.
• Professional-level written and spoken English communication skills.
• Flexibility to collaborate across multiple time zones, including occasional early morning or evening meetings.

Benefits

• Remote or hybrid work flexibility.
• Opportunity to play a highly visible role within a global quality assurance organization.
• Direct collaboration with senior leaders and strategic decision-makers.
• Exposure to international operations, clients, and cross-functional teams.
• Opportunity to influence global QA processes and operational standards.
• Participation in innovative AI-driven quality and automation initiatives.
• Career growth and leadership development opportunities.
• Dynamic, collaborative, and inclusive work environment.
• Involvement in large-scale operational improvement and transformation projects.
• Meaningful ownership and impact on business performance and client satisfaction.