Senior Manager Partner Operations

Klaviyo is seeking a Senior Manager Partner Operations to help drive the evolution of our global partner ecosystem—ensuring that our services technology and strategic alliances deliver measurable value to Klaviyo our partners and our customers. In this highly cross-functional role you’ll serve as a key connector between strategy and execution—owning the operational infrastructure analytics and processes that support our agency tech and product partnerships.

You’ll work hand-in-hand with partner leadership marketing sales product enablement and GTM operations to help scale partner programs define KPIs streamline processes and ensure operational excellence at every stage of the partner lifecycle. This role requires a strong mix of strategic thinking data analysis systems expertise and hands-on execution.

• Design and own scalable partner operations infrastructure including onboarding training support and co-selling workflows.
• Collaborate with CS Ops Sales Ops and Marketing Ops to integrate partner motions into our core GTM systems and reporting.
• Develop and manage partner tiering frameworks benefits and incentive models to support program scalability and partner satisfaction.
• Implement mechanisms to track partner program OKRs and support monthly/quarterly business reviews (MBRs/QBRs) with clear data-driven reporting.
• Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.

• Define and monitor key partner performance metrics pipeline activity and revenue contribution—turning insights into recommendations.
• Lead annual planning process for partnerships team–including headcount and quota planning territory design and compensation planning
• Stay informed on industry trends competitive dynamics and best practices to ensure Klaviyo’s partner ecosystem remains best-in-class.

• Act as the connective tissue between Partnerships Sales Marketing Customer Success Product and GTM Operatons—aligning priorities and facilitating seamless program execution.
• Support strategic initiatives such as new market entry vertical expansion and partner-led co-marketing campaigns.
• Partner with Enablement to ensure partners are trained and positioned to deliver value across the customer journey.

• Mentor junior team members and serve as a thought partner to partner program leaders.
• Effectively communicate strategies insights and recommendations to stakeholders at all levels—including executive leadership.
• Bring a “builder” mindset to partner operations: constantly seeking opportunities to improve and scale what works.

• 8–10 years of experience in partner/channel operations GTM strategy revenue operations or management consulting—ideally in a high-growth B2B SaaS environment.
• 3+ years of experience working directly with partner programs (agency tech or strategic alliances).
• Proven ability to manage complex projects influence cross-functional stakeholders and balance strategic thinking with hands-on execution.
• Strong understanding of Salesforce PRM platforms and BI/reporting tools.
• Analytical and data-driven: you turn data into actionable insights and operational improvements.
• Exceptional written and verbal communication skills with experience engaging senior and executive-level stakeholders.
• Comfortable navigating ambiguity shifting priorities and working independently in a fast-paced environment.
• Bachelor’s degree required; MBA or equivalent experience preferred.
• You’ve already experimented with AI in work or personal projects and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.

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What We Do

Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.

Why Work With Us

We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.

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