Senior Manager, People Systems & Operations

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 200 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide.

About the job:

As a Senior Manager of People Operations, you’ll build and implement the standards, frameworks, and processes needed to support the transformation of the company as we rapidly scale nationally and eventually, internationally, including identifying meaningful metrics, assessing value, and identifying actionable insights to drive continuous improvement. The ideal candidate has exposure to global operations and a bias toward the analytical functions – systems and process, compliance, reporting and analytics. The Senior Manager of Systems & Operations will provide the backbone of day-to-day HR services for the company, interacting with all levels of employees up to and including C-level executives. With the support of the HR Generalist and People Operations Specialist, you’ll own the full range of HR functions, including but not limited to employee on and off boarding, HR system integration and upkeep, leave administration, policy buildout and compliance, and immigration support.

What you’ll do:

• Design and implement our people operations programs, processes, and policies that will effectively scale with the company
• Lead HR programs including employee lifecycle processes, such as onboarding and offboarding, leaves of absence, and immigration
• Oversee day-to-day people operations of the business
• Lead management of HR systems, including maintaining employee information, making system changes, troubleshooting and completing frequent audits to ensure information accuracy & integrity
• Work hand-in-hand with the Talent Acquisition team to ensure smooth candidate-to-employee onboarding experience
• Own people team data, analytics and insights support facilitate dashboards
• Oversee the support for employee day-to-day questions and changes
• Support the overall cross-functional People team in enhancing our employee experience and culture events
• Manage employment compliance at the federal and state level, such as worker’s compensation, required annual trainings and EEO-1 reporting

What you need:

• More than 7 years of people ops, human resources, or closely related experience
• At least 2 years of management experience
• Experience setting up internal people policies, systems, and procedures in a fast paced environment
• Strong analytical and data-driven mindset
• Knowledgeable on country, state, and local employment law matters, employment legislation, and compliance management
• Strong interpersonal skills and a deep ability to understand what motivates others
• Excellent organization skills, attention to detail, and ability to prioritize actions
• Ability to work independently and effectively in a fast-paced environment, and to juggle several projects with a spirit of flexibility and positive outlook
• Willingness to do whatever it takes to get the job done, no matter how big or small
• Strong ability to work cross-functionally with other departments, primarily Talent Acquisition, Legal and Finance
• Ability to write and communicate verbally in an effective and compelling manner

The fine print:

• Notice to recruiters and placement agencies: This is an in-house search. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!