Senior Manager Product Management - Text Analytics

At Qualtrics we create software the world’s best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for convention—but most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not they’ll find you. From retail to government to healthcare we’re on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think that’s work worth doing.

Text is where our customers' most valuable insights live and this role sits at the absolute center of how we unlock them. You will lead the strategy and execution to evolve our mature highly adopted text analysis engine from classical ML/rules-based structures into a cutting-edge hybrid architecture that leverages LLMs for enterprise scale. Leading a dedicated team of product managers and partnering deeply with applied science and engineering you will directly influence how over 18000 global clients understand open-ended feedback conversations and unstructured data across the entire Qualtrics ecosystem.

• Balances Innovation with Pragmatism: Possesses excellent judgment on when to deploy classical ML LLMs or hybrid solutions based on cost latency accuracy and explainability.

• Leads and Empowers: Coaches mentors and builds high-performing product managers holding the team accountable to clear outcomes while fostering their career growth.

• Navigates Ambiguity: Comfortably charts a path forward through rapid AI/ML advancements turning complex technological shifts into clear executable product roadmaps.

• Collaborates Generously: Bridges the gap between deeply technical applied science/engineering teams and cross-functional partners like legal privacy and go-to-market.

• Customer-Obsessed: Regularly engages with enterprise customers to translate their pain points into robust scalable platform capabilities.

• Shape the AI Era at Qualtrics: Direct ownership of our hybrid LLM strategy gives you a massive sandbox to operationalize production-grade Generative AI at an immense global scale.

• Executive Visibility: Act as the primary champion for text analytics regularly presenting product vision metrics and strategy directly to executive leadership.

• Expanded Leadership Scope: Hone your skills as a manager-of-managers and data science partner navigating the complex organizational dynamics of a fast-growing category leader.

We use OKRs to drive clarity and impact. Here are examples of what you will accomplish in this role:

• Drive Next-Gen Architecture: Define and execute a multi-year hybrid roadmap that seamlessly blends classical NLP precision with the reasoning power of LLMs across all Qualtrics product lines.

• Scale AI Responsibly: Design and implement rigorous evaluation frameworks and quality benchmarks to balance model accuracy against latency cost and enterprise reliability.

• Elevate Core Performance: Continuous investment in existing rules-based and ML systems to steadily improve topic detection sentiment analysis and maintainability for legacy clients.

• Foster Product Excellence: Lead scale and establish clear operational priorities for a team of product managers covering various portfolios within text analytics.

• Align Cross-Functional Strategy: Partner with engineering applied science data privacy and product marketing to transform complex models into shippable compliant and highly marketable features.

• Proven PM Leadership: Extensive experience in product management including a proven track record (>3 years) of directly managing coaching and developing other product managers.

• AI/ML Product Delivery: Demonstrated success building and shipping NLP text analytics machine learning or AI-powered enterprise software at scale.

• Technical Fluency: Deep understanding of classical ML/NLP techniques (topic modeling classification) and modern LLM mechanics (prompting fine-tuning RAG and evaluation metrics).

• Strategic Trade-off Management: Experience building cost latency and performance models for large-scale production deployments of ML or LLM systems.

• At the Epicenter of Innovation: This team isn't just reacting to the AI wave—we are actively redefining how the world's biggest brands process human sentiment and language.

• Deeply Collaborative Highly Technical: You will work side-by-side with brilliant applied scientists and engineers who value experimentation intellectual curiosity and rigorous benchmarking.

• Direct Measurable Impact: Text analytics is a foundational capability across the entire Qualtrics portfolio; your team's breakthroughs will ripple across Customer Employee and Strategy product lines globally.

• Dedicated Growth Time: We fiercely protect time for individual development spending 10% of our time every quarter on learning growth activities and exploring new AI/ML tooling.

• Tech Stipend: Team members receive a quarterly learning stipend to use on books courses or subscriptions to keep ahead of the curve in data science and AI space.

• Experience Care: Generous wellness mental health benefits and regular team-building experiences designed to keep our close-knit high-functioning team connected.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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What We Do

Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections increase customer loyalty boost employee engagement and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint respond in-the-moment to fix or improve experiences and stay across the latest market trends and opportunities. Our vision as an organization is to improve the human experience.

Why Work With Us

We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And most importantly where what you do matters. That's why we work at Qualtrics.

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