Senior Manager Relay Business

The role:

SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping people achieve their financial ambitions to join our Relay Business a key pillar in SoFi’s Member Group Business Unit focused on delivering on our promise to help our 15M+ members achieve financial independence. In this role you will lead the strategy operations and execution across a x-functional Relay Team which is a top driver of growth and engagement for SoFi and a key contributor to SoFi’s strategy to be our member’s One-Stop-Shop. The Relay product includes Personal Financial Management tools credit score monitoring spend tracking & budgeting and more.

What you’ll do: 

• Support overall vision and strategy for the business area partnering with leads across functions (e.g. Product Marketing) and Member BU Leadership
• Set and manage overall XFN team operations for Relay to execute against vision and strategy and achieve OKRs 
• Manage the P&L for the area in partnership with Finance (business impact) in line with area goals and company goals
• Develop and provide regular reporting on business performance/analytics and ensure timely communication to the Executive Team and the Board
• Support legal/compliance approach for the area partnering with leads in our legal department on how to safely execute against our vision
• Partner with leads in our risk department on how to safely execute against our vision including but not limited to financial fraud/gaming and operational risk
• Keep a pulse on industry trends and competitor actions to ensure SoFi is winning on the market
• Participate in business development and third-party partnership activities as needed with key stakeholders

What you’ll need:

• 12+ years of experience overall across strategic and general management roles
• Demonstrated track record of delivering business results and hitting OKRs
• Strong focus on customer experience and insights
• Excellent written and oral communicator

What it takes to succeed:

• You’re a full stack “operator”:  ability to both create and execute the business strategy; with clear objectives but limited ambiguous or varied direction
• Ability to influence and execute cross-functionally:  leading and influencing colleagues over whom you have no direct authority ultimately leading to timely tactical decision making to advance objectives for our business & members
• A data-driven story teller:  You know how to use data to lead you to the answer with a keen ability to distill complex information clearly in a way that brings people along. Strong written through presentations and verbal communications.
• You have a bias towards action: You recognize the bigger picture but do not let that stop you from making progress identifying quick wins and being scrappy
• You can juggle multiple priorities and wear many hats:  You are comfortable switching contexts and know how to self-prioritize to focus your limited time on the most impactful work

Member-first: You think in terms of end-to-end member experiences and are able to connect the dots between when something is good for our members it will be good for our business. 

Nice to have:

• MBA or equivalent degree
• Experience in Financial Services or Fintech
• Experience in consulting investment banking growth-stage start up or in a similarly demanding role
• Series 7 & 24  Licenses

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

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