The Senior Manager of Strategy & Operations at Moveworks will shape business strategy and operations drive cross-functional initiatives and develop systems for scalability collaborating with senior stakeholders and leveraging data analytics.

Company Description
Company Description
Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.
Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs our proprietary models and a sophisticated Agentic AI platform we're transforming how work gets done by allowing AI to take initiative streamline complex workflows and continuously learn and adapt.
Moveworks is trusted by over 5.5 million employees at more than 350 of the world's largest companies including 10% of the Fortune 500 to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists Moveworks was also named one of Fast Company's 2025 Most Innovative Companies and Inc's Best in Business in the Best in Innovation category. Moveworks was also recognized at Microsoft's 2025 Partner of the Year and in 2024 received the AI Breakthrough Award.
In December 2025 Moveworks was acquired by ServiceNow marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow's workflow automation with Moveworks' Reasoning Engine and natural language capabilities we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together our AI acts across enterprise systems to turn conversations into completed work.
By joining our team you'll be at the forefront of the AI transformation backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.
Come join us!
ServiceNow
It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market standard bringing innovative AI-enhanced technology to over 8100 customers including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Sr. Manager of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow.
This is a high-impact high-visibility position that allows you to partner with senior BU principals to define priorities drive cross-functional initiatives and build the systems and processes required to scale. You will operate at the intersection of strategy operations go-to-market and data- helping translate vision into execution and measurable business outcomes.
This role is ideal for a strategic operator who thrives in ambiguity brings analytical rigor and enjoys building scalable frameworks in fast-moving environments.
Responsibilities

• Serve as a trusted strategic and operational partner to Moveworks BU principals supporting priority setting recommendations and execution
• Design and maintain analytical models and reporting mechanisms to enable informed outcomes
• Guide high-priority cross-functional and cross-BU initiatives from problem definition through execution ensuring clear ownership and measurable outcomes
• Support business reviews planning cycles and executive-level reporting to ensure alignment across BU principals and senior stakeholders
• Structure ambiguous business opportunites into clear problem statements develop hypotheses and deliver data-derived recommendations
• Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness

Qualifications
To be successful in this role you have:

• This is a high-visibility role that requires strategic thinking analytical rigor operational discipline executive presence and an ability to drive impact in a fast-moving matrixed environment
• Experience in leveraging or critically thinking about how to integrate AI into work processes judgements or problem-solving. This may include using AI-powered tools automating workflows studying AI-influenced insights or exploring AI's potential impact on the function or industry.
• 8+ Years of Relevant Experience: Including at least 2 years in management consulting finance strategy and operations in a technology company in a technology company or similar fields. Prior experience in AI or enterprise technology preferred
• Strong data analytics and problem-solving skills (PowerBI Tableau Excel). SQL is a plus.
• Strategic and Analytical Mindset: Ability to establish guiding propositions dig deep into data and iterate quickly to deliver results.
• Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes.
• Cross-functional management: Ability to build trusting relationships across a wide range of stakeholders.
• Effective written and oral communicator: comfortable in business and technical discussions
• Adaptability and Experimentation: Ability to pivot as necessary taking an experimental approach to new problems refining methods and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction
• Hands-On Execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives setting the stage for scalable growth.
• Collaborative team player: Thrives in fast-paced high-growth environments

For positions in this location we offer a base pay of $165000 - $289600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.