Job Description
At Braze we have found our people. We’re a genuinely approachable exceptionally kind and intensely passionate crew.
We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we can’t wait to meet you.
We are seeking a Senior Manager/Director of Technical Partner Solutions to define the strategic direction and lead the evolution of Braze's technical engagement with Technology (ISV) and Delivery Partners. This leader will scale the ISV function focusing efforts on high-value technical partnerships and building a scalable support framework for technically complex customer use cases built by Delivery Partners.
This role requires a technical leader who can work cross-functionally to understand the technical needs of our partner ecosystem map these needs against Braze's internal strategy and translate them into measurable execution plans. You will work with Braze’s extensive ISV ecosystem alongside commercial counterparts managing this network. You will also work closely with the Partner Services Delivery team who support our Delivery Partners to help with highly technical use cases identify technical knowledge gaps and recommend enablement plans for our Delivery Partners. You will manage a team of ISV Partner Managers and Partner Technical Advisors and advocate for the addition of further technical subject matter experts (such as AI Decisioning Email Deliverability) within the Partner Services Technical Solutions function.
WHAT YOU'LL DO
- Collaborate with Partnerships to define ISV prioritization and execute ISV strategy in alignment with broader business goals at Braze creating a clear and measurable partner onboarding and integration lifecycle management without sustained product dependency
- Strengthen cross-functional alignment with Product Engineering and Partnerships to ensure ISV integrations enhance customer value accelerate product adoption and support retention
- Oversee program scalability introducing and managing tools and processes such as an Integration Platform as a Service (iPaaS) optimised partner listings and documentation
- Demonstrate a data-oriented approach to define and track technical partner KPIs such as integration quality (utilization efficacy) number of new partners speed to market time to integration and technical certification rates
- Translate partner product updates integration expansion requests and complex customer use cases into actionable roadmap inputs for Product & Engineering
- Work closely with Product and Expert Services to identify upcoming product and new service launches and advise how Partner Services should support our partners with these new areas
- Lead and develop the Technical Partner Solutions overarching function providing structure mentorship accountability setting standards and building processes and documentation. Establish and continuously evolve the job family career development paths and materials and headcount model to ensure team engagement scalability and continuity
- Manage the ISV Partner Manager team to ensure integration SME coverage meet troubleshooting SLAs and provide ongoing technical support for Technology partners
- Manage the Partner Technical Advisor team to ensure comprehensive Braze product knowledge technical subject matter expertise in new partner services such as Email Deliverability and AI Decisioning Studio and provide ongoing technical oversight and support for Delivery partners
- Ability to craft a 12–24 month technical roadmap for partners that aligns with Braze’s long-term product vision. Define ongoing technical training requirements for Technology and Delivery partners and work with cross-functional stakeholders to execute on partner enablement plans
- Serve as the senior escalation point for partner-related IRTs and customer issues. Own cross-functional resolution with CX Product and Engineering
- Ability to resolve technical friction between Braze product teams and external partner engineering teams while maintaining trust
- Effective communication for rolling out new technical requirements or compliance standards across a global partner network
WHO YOU ARE
- 5–8+ years of experience in technical partner management solutions engineering partner engineering or ISV program management at a SaaS or MarTech company; At least 3+ years in a leadership capacity
- Deep Technical Fluency: Expert knowledge of APIs (REST webhooks) data integration patterns (ETL/reverse ETL CDPs event streaming) and hands-on comfort with data infrastructure tools (e.g. Snowflake Segment mParticle)
- Operational Excellence: Proven track record of building scalable processes—partner onboarding playbooks tiered support models and SLA frameworks—in a high-growth environment managing 100+ integrations. Comfortable operating in ambiguity and introducing structure without slowing innovation
- Strategic & Cross-functional Leadership: A systems thinker with the ability to strategically prioritize competing technical demands (inbound partner requests integration expansion) with a clear rationale. Proven ability to influence and drive alignment across Product Engineering and GTM stakeholders
- Commercial Instinct: Experience connecting technical partnership work to revenue outcomes
- Familiarity with iPaaS platforms app marketplace/app store models and self-service integration frameworks is a strong plus
For candidates based in the United States the pay range for this position at the start of employment is expected to be between $110000 and $182000/year with an expected On Target Earnings (OTE) between $129000 and $214000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. In addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical dental vision life and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing learning platforms and a yearly learning stipend
- A curated in-office employee experience designed to foster community team connections and innovation
- Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative transparent and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI™ allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report a 2025 America’s Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work® among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S. the UK Australia and Singapore.
The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.
At Braze we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. We're committed to offering all candidates a fair accessible and inclusive experience – regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.Skills Required
- 5-8+ years of experience in technical partner management solutions engineering or ISV program at a SaaS or MarTech company
- At least 3+ years in a leadership capacity
- Expert knowledge of APIs data integration patterns hands-on data infrastructure tools
- Proven track record of building scalable processes in a high-growth environment managing 100+ integrations
- Experience connecting technical partnership work to revenue outcomes
- Familiarity with iPaaS platforms and self-service integration frameworks
What the Team is Saying
What We Do
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
Why Work With Us
At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.
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Date Posted
05/20/2026
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