Senior Manager, Web Customer Experience Design

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Web Customer Experience Design in the United States.

This role offers a unique opportunity to lead and transform digital customer experiences across a complex, multi-platform ecosystem. As a strategic and hands-on leader, you will define and elevate UX/UI standards while shaping seamless, user-centered journeys that drive engagement and conversion. You will collaborate with cross-functional teams to align digital strategies and ensure cohesive experiences across websites, platforms, and tools. The position combines vision-setting with execution, requiring both creative design expertise and data-driven decision-making. You will champion innovation, accessibility, and continuous improvement, leveraging emerging technologies to enhance user experiences. This is an ideal opportunity for a seasoned UX/UI professional passionate about building impactful, scalable digital ecosystems.

• Lead the vision, strategy, and execution of web customer experience design across multiple digital platforms and ecosystems
• Develop and implement UX/UI standards, frameworks, and best practices, including user journeys, design systems, and accessibility guidelines
• Collaborate with cross-functional stakeholders to align digital experience strategies and ensure cohesive user journeys across platforms
• Design and iterate on wireframes, prototypes, and high-fidelity interfaces that enhance usability and engagement
• Conduct user research, usability testing, and journey mapping to inform design decisions and validate solutions
• Establish and monitor performance metrics, analytics frameworks, and KPIs to drive continuous optimization
• Oversee content and design quality to ensure consistency, brand alignment, and mobile responsiveness
• Leverage AI tools and emerging technologies to improve UX/UI processes and outcomes
• Act as a subject matter expert and advisor on digital experience strategy, guiding teams toward best-in-class practices

Requirements:

• Bachelor’s degree in UX/UI Design, Web Design, Human-Computer Interaction, Digital Media, or a related field (or equivalent experience)
• 7+ years of experience in UX/UI design, web management, or digital experience leadership roles
• Proven experience leading enterprise-level website strategies, redesigns, and multi-platform digital ecosystems
• Strong expertise in UX/UI principles, including wireframing, prototyping, usability testing, and responsive design
• Familiarity with accessibility standards (WCAG), SEO/SEM, and web performance optimization
• Proficiency with design and prototyping tools such as Figma and other modern UX/UI platforms
• Understanding of front-end technologies (HTML, CSS) and ability to collaborate effectively with development teams
• Experience with analytics tools (e.g., GA4) and data-driven optimization strategies
• Strong stakeholder management and communication skills, with the ability to influence without direct authority
• Experience working in cross-functional environments and Center of Excellence or shared services models is a plus
• Continuous improvement mindset with strong problem-solving and adaptability skills

Benefits:

• Competitive compensation package
• 401(k) plan with employer matching
• Comprehensive healthcare coverage including medical, dental, vision, and prescription benefits
• Employer-supported health reimbursement arrangements (HRA)
• Generous paid time off including holidays, sick leave, and vacation
• Additional paid leave benefits, including extended renewal leave after long-term service
• Professional development and education reimbursement opportunities
• Flexible remote work environment
• Opportunities to contribute to impactful, mission-driven initiatives