Senior Manager, Workplace Technology & Operations

· Remote

Location

Remote

Type

Full Time

Job Description

ToastJobs
Senior Manager Workplace Technology & Operations

Senior Manager Workplace Technology & Operations

Reposted An Hour Ago
Be an Early Applicant
Boston MA USA
In-Office
128K-205K Annually
Senior level
Cloud • Fintech • Food • Information Technology • Software • Hospitality
We empower the restaurant community to delight guests do what they love and thrive.
The Role
Lead Toast's enterprise security strategy and governance engage executives own budget and org design drive cross-functional security programs lead incident response manage an Associate Manager and oversee policies KPIs and compliance to scale security globally.
Summary Generated by Built In

Toast is building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.


Toast is looking for a Senior Manager of Security to lead our enterprise security function at a pivotal moment in the company's growth. This is a senior outward-facing leadership role responsible for setting Toast's multi-year security strategy owning executive and cross-functional relationships and ensuring the company's security posture scales with our global ambitions. The Senior  Manager manages an Associate Manager who owns day-to-day global security operations and technology consultancy allowing the Senior Manager to focus on strategy governance and organizational impact. This role reports to the Senior Director Workplace Experience & Facilities and partners closely with Legal Compliance Engineering Finance and HR to embed security across the organization.


A day in the life (Responsibilities):

  • Strategy & Vision: Own and drive Toast's multi-year security strategy aligned to business objectives; translate the risk landscape into actionable prioritized security programs
  • Executive Engagement: Act as the primary security liaison to Senior Leadership Legal Compliance and key stakeholders; communicate risk and program status at the executive level
  • Governance & Budget: Own security budget planning forecasting headcount decisions organizational design and strategic partnership management
  • Cross-Functional Leadership: Drive enterprise-wide security initiatives across Engineering Legal HR Finance and Operations; champion a culture of security awareness across Toast
  • Crisis Management & Risk Assessment: Lead org response to security incidents and emergencies serving as the primary decision-maker to minimize operational impact and ensure business continuity
  • Team Leadership: Directly manage the Associate Manager Security; define team structure career paths and development programs
  • Policy & Compliance: Ensure security policies standards and controls are current documented and enforced across the organization
  • Metrics & Program Health: Define and oversee security KPIs SLAs and executive reporting cadences; hold the team accountable to measurable outcomes and continuous improvement

What you’ll need to thrive (Requirements):

  • 10+ years of progressive security leadership experience
  • Proven ability to develop and execute enterprise security strategy in a fast-paced scaling environment
  • Strong executive communication skills — able to translate complex risk into clear business-oriented language
  • Experience managing security budgets headcount and organizational design
  • Track record of building cross-functional relationships at the VP / C-suite level
  • Deep knowledge of security governance frameworks compliance requirements and risk management
  • Experience leading physical corporate and/or information security programs at scale

Nice to have’s:

  • Experience in a high-growth tech or SaaS company environment
  • Background spanning both physical and corporate security domains
  • Familiarity with managing geographically distributed global security programs
  • Experience building or restructuring a security team from the ground up

AI at Toast

At Toast one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic location. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range
$128000$205000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredient—when they thrive we thrive. The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact [email protected].

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For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Skills Required

  • 10+ years of progressive security leadership experience
  • Proven ability to develop and execute enterprise security strategy in a fast-paced scaling environment
  • Strong executive communication skills able to translate complex risk into business language
  • Experience managing security budgets headcount and organizational design
  • Track record of building cross-functional relationships at the VP / C-suite level
  • Deep knowledge of security governance frameworks compliance requirements and risk management
  • Experience leading physical corporate and/or information security programs at scale
  • Experience in a high-growth tech or SaaS company environment
  • Background spanning both physical and corporate security domains
  • Familiarity with managing geographically distributed global security programs
  • Experience building or restructuring a security team from the ground up

What the Team is Saying

Christopher
Srishti
JJ
Eden
Jane

Toast Compensation & Benefits Highlights

  • Parental & Family SupportPaid parental leave and family‑forming resources are highlighted as generous and inclusive. Backup child/adult care and caregiving supports further strengthen this area.
  • Leave & Time Off BreadthFlexible PTO paid company holidays and a paid sabbatical after extended tenure indicate broad time‑off options. Feedback suggests these policies compare well with peer tech employers.
  • Wellbeing & Lifestyle BenefitsAccess to no‑cost therapy/coaching wellness stipends and financial‑wellness resources is emphasized. These offerings extend support beyond core insurance into day‑to‑day wellbeing.

Toast Insights

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The Company
HQ: Boston MA
5000 Employees
Year Founded: 2011

What We Do

Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business including point of sale payments supplier management digital ordering and delivery marketing and loyalty and team management. By serving as the restaurant operating system across dine-in takeout and delivery channels Toast helps restaurants increase revenue streamline operations and deliver amazing guest experiences.

Why Work With Us

Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free

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About our Teams

Toast Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQBoston MA
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Date Posted

06/25/2026

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